前台培训英语

A. 英语培训机构（针对4到12岁的小孩）前台面试该怎么自我介绍，需要英文介绍吗会问些什么

新人的话发传单 打回访电话 续费电话 推销电话 有的还需要收费 既然是英语专业建议你去巨人 学而思 新东方 杰瑞这样大的机构去面试英语助教 虽然上诉的工作也会做 但是一般都是辅助 而不是像前台那样专职。

B. 英语培训学校的前台必须会英语

肯定啊，至少四级

C. [急~！]酒店前台房态所有英文缩写含义

酒店一般有18种客房房态 ：

1、 VC（Vacant Clean ）空房

2、 VD（Vacant Dirty）走客房

3、 OD（Occupied Dirty）未做住客

4、 OC（occupied clean）已做住客

5、 O.O.O (Out Of Order)待修房

6、 ECO (Estemated Check Out)预计退房

7、 NS（No Smoking）无烟房

8、 S/O (Slept Out)外睡房

9、 D/L (Double Lock)双锁房

10、 DND (Do Not Disturb)请勿打扰

11、 MUR(Make Up Room)请即打扫

12、 RS (Refuse Service)拒绝服务

13、 N/B (No Baggage)无行李

14、 L/B (Light Baggage)少行李

15、 VIP（Very Important People）重要客人

16、 LSG(Long Staying Guest)长住客

17、 C/O (Check Out) 结帐

18、 C/I (Check In)入住

19、NO SHOW 预订了客房，但客人没有来

拓展资料

1、客房房态也就是客房的一个情况，为了随时掌握酒店客房房态的变化，因此在酒店客房管理中，设计了一个客房的情况图。

2、O代表住客，V代表空房，C代表干净，D代表脏，俩个字母组合在一起就是一种房态。

参考链接：网络-客房房态

D. 我想做一名英语培训机构的前台不知道都需要什么条件

前台么，长相一定要过关的。英语略知一二，要求不会很高。能打个招呼就好。最重要的是做事机灵，这是所有前台的必备哦~

E. 急~求~西餐厅前台接待常用英语

接电话:
1. "Good moring/afternoon/evening, ....restaurant. Can I help you?"

2. "Can I have your full name please?"

3. "Can I have your contact information please?"

4. "When will you be possiblely arriving, sir?"

5. "The food/dishes here feature......（我们餐厅是以......为特色的）"

6. "Looking forward to your coming, sir or madam"

常用语：

1。"Hello, welcome! "

2. "Can I ask if you have a reservation?"

3. "Which table do you prefer, sir?"

4. "Enjoy your stay here, sir."

F. 前台英文词组

总机（前台）- operator or receptionist or dest clerk
其余OK

G. 请问：前台接待用英语怎么说

前台接待的英文：Corporatereceptionist

receptionist读法 英[rɪ'sepʃ(ə)nɪst]美[rɪ'sɛpʃənɪst]

n（名词）. 接待员；传达员；前台接待

短语

1、Spa Receptionist 水疗接待员

2、Medical Receptionist医疗接待师

3、Receptionist Position售后接待

4、Night Receptionist 前台接待夜班

5、Digital Receptionist 语音服务

(7)前台培训英语扩展阅读

Receptionist近义词secretary

词语用法

1、secretary的基本意思是“秘书”,也可作“书记”“部长,大臣”解,是可数名词。当secretary表示唯一职务时,其前不加定冠词。

2、secretary作“部长,大臣”解时,首字母大写。

3、secretary常和介词to或of连用,表示“的秘书”。接人时常用to,接物时常用of。

4、secretary作名词，特指某一职位时，前面不加冠词a，后跟介词to，

词汇搭配

1、employ a new secretary 雇用新秘书

2、train a secretary 培训秘书

3、capable secretary 精明能干的秘书

4、chief secretary 秘书长

5、Foreign secretary 外交部长

H. 请该如何做酒店前台英语培训呢/ 我不知道该往何处着手本人英语也不好，所以就想请教下大家，或则是了解

基本待客英语

（一）在正式的英语表现里，疑问基本句型可分为下列四种：

1. May I ~

2. Could you ~

3. Would you ~

4.Shall I ~?

只要理解这四种基本的句型，就可以处理大部分业务上的状况。

1．自己要做什么事时，就使用May I ~

May I have your name, please?
请问尊姓大名

May I have your check-out time, please?
请问您什么时候结帐离开？

May I see your passport, please?
请让我看一下您的护照好吗？

May I know your nationality, please?
请问您的国籍是什么？

2． 麻烦客人时，可使用Could you ~

Could you fill out the form, please?
请您填写这张表格好吗？

Could you write that down, please?
请您写下来好吗？

Could you draft the fax, please?
请您写下传真的草稿好吗？

Could you hold the line, please?
请不要挂电话好吗？

3．询问客人的喜好或是做什么时，可使用Would you ~

Would you like tea or coffee?
请问您要喝茶还是咖啡？

Would you like to take a taxi?
请问您要搭计程车吗？

Would you mind sitting here?
请问您介意坐在这里吗？

** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。

When would you like to visit Shanghai?
请问您想要何时参观上海？

When would you like to have lunch?
请问您想在哪里用餐？

What time would you like to eat?
请问您想何时用餐？

Who would you like to contact?
请问您想和谁联络？

Which kind of room would you prefer?
请问您喜欢哪一种房间？

How would you like to settle your bill?
请问您的账单如何处理？

How long would you like to stay?
请问您要逗留多久？

How many tickets would you like to buy?
请问您要买几张票？

4．在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~?

Shall I draw the curtains?
请问需要我把窗帘拉上吗？

Shall I draw you a map?
请问要我为您画一张地图吗？

Shall I make the reservation for you?
请问要我为您安排预约吗？

（二）招呼语

Good morning. (用于中午以前)

Good afternoon. (用于中午至下午六点以前)

Good evening. (用于下午六点过后)

在这些招呼语的后面接句子，例如：

Good morning, sir. Are you checking-out?
早上好，先生，请问您要退房吗？

Good afternoon, sir. Welcome to Yaxin Hotel.
中午好，先生，欢迎光临亚新宾馆

Good evening, Ms. May I help you?
晚上好，小姐，请问我能为您服务吗？

后面也可以接上自己酒店名称、部门名称，如：

Good morning, sir. This is the Front Desk. May I help you?
早上好，先生。这里是服务台，请问您需要服务吗？

（三）回答

1.一般性的回答

I see, sir.

我明白了，先生。

Certainly, sir.

好的，先生。

2.请对方再等一会儿

Just a moment, please.

请稍等。

Thank you for waiting.

您久等了，先生。

I am very sorry to have kept you waiting.

很抱歉让您久等了。

Could you wait a little longer, please?

请您稍候好吗？

3.要麻烦客人或是拒绝客人的要求时

拒绝客人时，不要一口回绝说“No.”，要委婉一些。

I am afraid I can’t do that.

不好意思，我恐怕没办法那样做。

Excuse me, sir. Please let me pass.

不好意思，先生，麻烦让我过一下。

4.道歉

如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“We are sorry.”。

I am very sorry for the delay.

很抱歉延误了时间

I am very sorry for the inconvenience.

很抱歉造成您的不便。

I would like to apologize for the mistake.

为这个错误我深致歉意。

5.客人对自己说“Thank you.”时回答

You are welcome.

不客气。

Thank you, sir.

谢谢您，先生。

Thank you very much.

非常感谢您。

6.交给客人某些东西时，可以说

Here you are.

您要的东西在这里。

Here is your room key.

这是您的房间钥匙。

Here it is.

这是您的东西。

7． 当客人准备离开时，可以说：

Have a nice day.

祝您有美好的一天。

Please enjoy your stay

祝您住宿愉快。

We hope to see you again soon.

希望不久能再次见到您。

Thank you for staying with us.

谢谢光临。

8．当客人的英语难以理解时

面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。

Pardon?

对不起？

Pardon me?

对不起？

I beg your pardon?

对不起请再说一遍好吗？

Could you repeat that, please?

请您重复一遍好吗？

若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如：

Excuse me, sir. Do you mean you lost your room key？

不好意思，先生，您是说您丢了房间的钥匙？

电话英语的应对

1． 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如：

“Hello, this is Information Desk.”

您好，这里是问询处。

“Information Desk speaking. May I help you?”

问询处，请问您要服务吗?

2.打错电话时

如果是外线打错时，可以回答：

I am afraid you have the wrong number.

不好意思，您打错电话了。

This is the Yaxin Hotel,

这里是亚新宾馆.

如果是总线转错内线时，可以回答：

This is Room Reservations. I’ll transfer your call to Restaurant Reservations.

这里是客房预约处，我帮您转接到餐厅预约柜台。

3.当负责的工作人员不在时

I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m.

不好意思，林先生现在外出。他应该会在下午5点左右回来。

I am afraid Mr.Hao is on another line. Could you hold the line, please?

不好意思，郝先生正在讲电话。请您在线上稍侯好吗？

I’ll tell him to call you back when he returns.

他回来时，我会请他回电。

May I have your name and phone number, please?

请告诉我您的大名和电话好吗？

4.当会话结束时

结束电话中的对话时，不可以简单说“bye-bye”,最好说：

Thank you for calling.

感谢您的来电。

You are welcome, sir.

先生，不客气。

We look forward to hearing from you.

我们静候您的佳音。

Please contact me if you have any further questions.

如果您有任何其他问题，请和我联络。

三．柜台服务

B=行李服务员（Bellman）

C=服务员 (Clerk)

H=客房服务员（Housekeeping）

BC=领班（Bell Captain）

G=客人（Guest）

To the Front Desk.

带客人到柜台

B: Good evening, Ms. Welcome to Yaxin Hotel.

小姐，晚安。欢迎光临亚新宾馆。

G: Thank you.

谢谢你。

B: How many pieces of luggage do you have?

请问您有多少件行李？

G: Just this three.

只有这3件。

B: Two suitcases and one bag. Is that right?

2个旅行箱和1个手提皮包，这样对吗？

G: Yes. That’s all.

对，就这些了。

B: I’ll show you to the Front Desk. This way, please. I’ll put your bags by the post over there.

我来带您到柜台，这边请。我先将您的行李放在柱子旁边。

G: I see, thanks.

我知道了，谢谢。

B: A bellman will show you to your room when you have finished checking-in.

当您办好住宿登记时，行李服务员会带您到房间。

G: OK. Fine.

好极了。

B: Please enjoy your stay.
祝您住宿愉快。

宾馆专业洗衣粉
hotel clothes washing powder

公共区域清洁
professional public area cleaner

消毒剂
disinfectants

洁厕剂 toilet cleaner

地毯水 carpet cleaner

玻璃清洁剂 vitreous cleaner

浴盆清洁剂 tub detergents

消毒清洁剂 sanitizer

洗手液 Liquid soap

洗手露 hand lotion

汽车专用防雾玻璃剂 special anti-fog car wash detergent

空气清香剂 air fresheners

油墨清洗 ink cleaner

网~~站 website chyaxin.com

热~~线 hot line 0~21~5912~1765

I. 谁给我一份系统的酒店前台英语口语培训资料

http://www.hospitality-school.com/useful-english-expression-for-front-office

J. 公司前台接待常用英语会话

前台接待访客常用会话（1）

许多规模比较大的公司都有一个接待员，我们通常叫前台。The work of a receptionist is interesting and varied. 前台的活可是不少。The work is also important because the receptionist is the first person visitors see when they come to a firm. So the receptionist gives them the first idea of the firm.

我们来看看Rose 这位前台是怎样接待来访客人的吧。Rose is a receptionist at Modern Office limited. In this part Rose will speak to Mr. Hussein, who has an appointment with the Sales Manager Mr. Shelli at 11:30.

ROSE: Good morning. Can I help you?

MR HUSSEIN: Good morning. Is this Modern Office Ltd.?

ROSE: Yes it is.

MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30.

ROSE: May I have your name, please?

MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company.

ROSE: Let me see... Ah yes, Mr Hussein.Please take a seat, Mr Hussein. I'll tell the Manager's Secretary you are here.

(DIALS)

MARIA: Mr Shelli's Office.

ROSE: Hello Maria, this is Reception. Mr Omar Hussein is here. He has an appointment with Mr Shelli at 11.30.

MARIA: Mr Omar Hussein?

ROSE: Yes, he's from the Gulf Trading Company.

MARIA: Oh, yes, that's right. I'll come and fetch him now.

ROSE: Thanks. (REPLACES PHONE) Mr Shelli's secretary is coming down now.

MR HUSSEIN: Thank you.

MARIA: Mr Hussein?

MR HUSSEIN: Yes, that's right.

MARIA: I'm the Sales Manager's secretary. Please come this way. I'll take you to his office.

前台接待访客常用会话（2）

一般的访客都是提前有预约的。但也有些没有预约的“不速之客”。这个时候前台应该怎样接待这些客人呢？我们看看Rose 是怎么做的吧！

The second visitor is Mr Li. He has not an appointment, but he wants to see Mr Shelli.

MR LI: Good morning.

ROSE: Good morning. Oh, Mr Li. How are you? '

MR LI: I'm fine, thanks, and you?

ROSE: Oh, busy as usual. Do you want to see Mr Shelli?

MR LI: Yes, please.

ROSE: Have you an appointment?

MR LI: Er... No, I haven't. You see, I only arrived in the country this morning.

ROSE: Well, I know he's busy at the moment but I'll ask his secretary when he'll be free. Please sit down.

MR LI: Thank you.

(DIALS)

MARIA: Mr Shelli's office.

ROSE: Oh, hello Maria. It's reception again. I have Mr Li here. He hasn't an appointment but he'd like to see Mr Shelli. When will he be free?

MARIA: Let me see ... Well, Hmmm, he'll be free about 12.30. Can Mr Li wait?

ROSE: Mr Shelli will be free about half past twelve. Can you wait?

MR LI: What's the time now?

ROSE: It's nearly 12: 00.

MR LI: Oh that's fine. I'll wait.

ROSE: (TO MARIA) Maria, Mr Li will wait.

MR LI: Right. I'll fetch him when Mr Shelli's free.

ROSE: Thanks. (REPLACES PHONE) (TO MR LI) She'll come and fetch you later.

MR LI: Thank you.

ROSE: Where are you staying, Mr Li?

MR LI: At the Plaza.

ROSE: The Plaza?

MR LI: Yes, I usually stay there.

前台接待访客常用会话（3）

公司里常来的客户一般前台都熟悉。当然，也会有陌生人来造访。这不，Mr Lefere 来造访 Mr Ballito 了。且看Rose如何处理。

MR LEFERE: Good morning.

ROSE: Good morning. Can I help you?

MR LEFERE: Er, yes. I have an appointment with Mr Ballito at a quarter past ten.

ROSE: May I have your name please?

MR LEFERE: Paul Lefere… from the International Hotel Group.

ROSE: Thank you. Please take a seat, Mr Lefere, and I'll phone Mr Ballito's office.

(DIALS)

OPAL: Mr Ballito's office.

ROSE: Hello, Opal. This is Reception. Mr Lefere is here for his 10:15 appointment.

OPAL: Oh yes Rose. Mr Ballito's expecting him. He is in Room 9 on the first floor.

ROSE: Thanks. (REPLACES PHONE) MR Lefere, would you please go up to Room 9 on the first floor. Mr Ballito's expecting you.

MR LEFERE: Room 9 on the first floor.

ROSE: That's right. The stairs are on the left.

MR LEFERE: Thank you.