酒店客房英语培训句子

1. 酒店客房常用英语对话

小学英语对话课,是整个小学英语教学中一个必不可少的组成部分。我整理了酒店客房常用英语对话，欢迎阅读!

酒店客房常用英语对话一

Good morning sir ,welcome to The ritz-carlton Shanghai! 早上好，欢迎来到上海丽思 卡尔顿酒店

Good morning,How are you? 早上好，你好吗?

Pretty good,How many pieces of luggage do you have? 非常好!请问您有几件行李呢?

Just one behind in the taxi! 就是出租车后面的一件!

Have you made a reservation ,sir? 请问您有预定吗?

Absolutely! 没错!

This way sir! I will show you to the reception. 这边请先生，我带您去前台办理入住!

酒店客房常用英语对话二

Steven has checked in. Due to a meeting, he has to request an early morning call.

史蒂文已经办理好了入住手续。由于要参加一个会议，他不得不要求一个早叫服务。

Steven: Good evening! This is Mr. Smith in room 609.

史蒂文：晚上好，我是609房间的史密斯先生。

Receptionist: Good evening, Mr. Smith, What can I do for you?

接待员：晚上好，史密斯先生。你需要什么服务?

Steven: I'm going to Shanghai early tomorrow morning. So I would like to request an early morning call.

史蒂文：我明天一大早要去上海， 因此我想让你们明天早上叫醒我。

Receptionist: Yes, Mr. Smith, when would you like us to call you tomorrow morning?

接待员：好的，史密斯先生。您想让我们明天早上什么时候叫醒您?

Steven: I have to be at the conference room of the Garden Hotel in Shanghai by 10 o'clock.I think it will take me three hours to get there. It means that I'll have to be on the road before 7 o'clock at the latest.

史蒂文：我10点钟必须赶到上海花园宾馆会议室。我想我要花3个小时到那里吧。就是说我明天早晨最迟也要7点钟上路。

Receptionist: That's right.

接待员：是啊!

Steven: Well, in that case,I would like you to wake me up at 5 : 45.

史蒂文：哦，那样的话，请明早5 点45分时叫醒我。

Receptionist: OK. Good night,Mr. Smith. Have a good sleep.

接待员：好的。晚安，史密斯先生，睡个好觉。

Steven: Good night.

史蒂文：晚安!

酒店客房常用英语对话三

约翰:

Hi, I`m in room 222.

你好.我是住在222房间的客人.

办事员:

Yes, Can I help you?

你好.你有什么事?

约翰:

Can I request some items to be brought up?

我能不能请你拿些东西上来?

办事员:

Of course you can, this is room service.

当然可以.这是我们的房间服务.

约翰:

I would like to request some bandages.

我想要一些绷带.

办事员:

No problem, I`ll come up in about five minutes.

没问题.我大概五分钟之后上来.

约翰:

Could you also bring me some extra drinking water?

你能不能再给我拿一些饮用水上来?

办事员:

Okay. I`ll bring an ice bucket along with some water for you.

好的.我会带一桶冰块和水给你.

约翰:

Sorry, but I will also need a shaver.

不好意思.我还需要一个刮胡刀.

办事员:

Sure. Is there anything else you need me to bring up to your room?

好的.你还需要我带什么东西到你的房间吗?

约翰:

That is all thank you. Please try to hurry, I cut my finger.

就这些了.谢谢你.麻烦你快点.我把手割伤了.

2. 酒店日常英语对话

下面是我整理的酒店日常英语对话，欢迎大家阅读!

酒店日常英语对话：

-(Knocking at the door.)-(敲门。)

-May I come in?-我可以进来吗?

-Come in,please.-请进。

-Please don't come in.-请不要进来。

-Just a moment(a minute),please.-请稍等一下。

-I'm sorry to disturb you.May I clean the room,sir?-对不起打扰你了，我来打扫一下房间好吗?

-All right.Come in,please.-好的，请进来。

-Please clean it when I am out.-我马上要出去，请等一会儿打扫。

-May I change the water of the thermos now?-我现在可以换水吗?

-Yes,please.-请换吧。

-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?

-下午我有几位朋友来访，请给加些热水瓶和茶杯。

-Well,we'll send tea into the room when the visitors come.

-好，客人来访我们会端茶进来的。

-By the way,is there any mail for me?-顺便一下，有我的邮件吗?

-No.If there is,I'll give it to you in time.-没有。如果有的话，我会及时给你送来的。

-Why did you come in without my permission?-你为什么没经我允许就进来了?

-It's my negligence.I beg your pardon.-我疏忽了，请你原谅。

-I come and make the bed.Shall I do it now or later?-我来做夜床，你看是现在做还是等会儿做?

-Since you have come,you may do it now?-既然来了，现在就做吧。

-Here's your clean laundry.you'd better check it.-衣服洗好了，请您过目。

-I am collecting the fee of the long distance call.-我来收长途电话费。

-This is the bill for the room rent of half a day.-这是补半天房金的帐单。

-Here is a telegram for you.-这儿有一封你的电报。

-Why is it unsealed?-它怎么被拆开了?

-Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver.

-因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。

-Have you lost anything today,sir?-先生，你今天丢过什么东西吗?

-Yes,a wallet.I'm looking for it now.-丢了一只皮夹子，我正在找呢。

-What is there in the wallet?-皮夹子里有些什么?

-My daughter's photo and some money.-有一张我女儿的照片，还有一些钱。

-Look,is this wallet yours?-看，这只皮夹子是不是你的?

-Yes,it's mine.Thank you ever so much.-是我的，太感谢你了。

-I want to borrow China Daily of these days.-我要看这几天的《中国日报》。

-Please get some copise of China Pictorial for me.-请拿几份《中国日报》给我。

-Please bring some chairs for me.-请拿几把椅子来。

-Please get me some soap.-卫生间的肥皂要添了。

-The slippers are wornout.Change them for me,please.-拖鞋坏了，请给换一双。

-Get a hot-water bottle,please.-请拿一只热水瓶给我。

-I feel a bit cold when I sleep.Please get me a blanket.-我睡得有点冷，请给我加一条毯子。

-I need another pillow.-我需要加一只枕头。

-All right,I'll get it for you right away.-好的，我就去拿。

-Just a moment,I'll do it right now.-请稍等一下，我马上给你办好。

-Excuse me.-对不起。

-I am sorry.-很抱歉。

-I beg your pardon.-请你原谅。

-Pardon me for interrupting.-对不起打扰你们了。

-Please excuse me for coming so late.-请原谅我来迟了。

-I'm sorry I was so careless.-很抱歉我太粗心了。

问候及回答：

1. Good morning (afternoon, evening), sir (madam).

早上(下午、晚上)好，先生(夫人)。

2. How do you do? Glad to meet you.

您好!(初次见面) 很高兴见到您。

3. How are you? Fine, Thanks. And you?

您好吗? 很好，谢谢。您好吗?

4. Welcome to our hotel (restaurant, shop).

欢迎到我们宾馆(餐厅、商店)来。

5. Wish you a most pleasant stay in our hotel.

愿您在我们宾馆过得愉快。

6. I hope you will enjoy your stay with us. I hope you are enjoying your stay with us.

希望您在我们宾馆过得愉快。(客人刚入店时) 希望您在我们宾馆过得愉快。(客人在饭店逗留期间)

I hope you have enjoyed your stay with us.

希望您在我们宾馆过得愉快。(客人离店时)

7. Have a good time!

祝您过得愉快!

电话用语：

8. **Hotel, front desk. Can I help you?

**饭店，前厅。您找谁?

9. Sorry, I’ve dialed the wrong number.

对不起，我拨错号了。

10. May I speak to your front office manager?

能和你们前台经理说话吗?

11. Sorry, he is not in at the moment.

对不起，他现在不在。

12. Would you like to leave a message?

您要留口信吗?

13. Pardon. I beg your pardon.

对不起，请再说一遍，好吗? 对不起，请再说一遍，好吗?

酒店日常英语 句子 二：

Receiving a walk-in guest. 为散客登记

How many people do you have ，XX Mr./Mrs.? 先生/小姐，请问您有几位?

What kind of room do you prefer，XX Mr./Mrs. Please ? XX先生/小姐，请问您想要哪种房间?

Just a moment, I have to check if there’s a room available XX Mr./Mrs.

XX先生/小姐，请稍等，我看看有没有空房。

Here is a brochure of our hotel and our tariff, XX Mr./Mrs. 先生/小姐 给您我们酒店介绍和价目表。

We’ll give you a 10% discount, XX Mr./Mrs. XX先生/小姐，我们给您九折优惠。

Would you like to register, please? XX Mr./Mrs. XX先生/小姐，请您登记，好吗?

You have to register indivially, please. XX Mr./Mrs. XX先生/小姐，请您们分开登记，好吗?

Would you fill in this registration form, please? XX Mr./Mrs. XX先生/小姐请您填一下登记表。

Would you please put your nationality there, sir? 先生，请您将您的国籍写在这儿。

Would I ask you to put your name in block capital? XX Mr./Mrs.

XX先生/小姐请用大写字母写您的名字，好吗?

May I have your occupation, please? 请问您的职业?

Would you sign your name, please? /I’ll need your signature. XX Mr./Mrs. XX先生/小姐，请签名。

Would I see your passport, please?/Sir, would you mind showing your passport? XX Mr./Mrs.

XX先生/小姐，能出示一下您的护照吗?

I’m afraid your room is not ready yet. Would you mind waiting, please? XX Mr./Mrs.

XX先生/小姐，恐怕您的房间还没收拾好，希望您不介意在这里等一下。

How would you like to pay by cash or credit card，XX Mr./Mrs. ? XX先生/小姐,请问您是现金或是信用卡付款?

How long will you stay here，XX Mr./Mrs.? XX先生/小姐，您准备在我们酒店住多久?

How would you like to settle you Account? In cash or by credit card? XX Mr./Mrs.

XX先生/小姐，您付现金还是用信用卡付账?

Please pay at the cashier over there，XX Mr./Mrs. XX先生/小姐，请到那边的收银台付款。

Would you mind filling out this form while I prepare your keycard? XX Mr./Mrs.

XX先生/小姐，在我准备钥匙卡的时候，您能填一下这张表吗?

May I have your passport so that I can fill in you visa number and place of entry , xx Mr./Mrs.

XX先生/小姐，能用一下您的护照填一下您的签证号码和入境口岸吗?

Would you tell me your departure date? / What time will you check out? XX Mr./Mrs.

XX先生/小姐能告诉我您的离店日期吗?

Our rack rate is RMB 498，XX Mr./Mrs.. XX先生，我们的门市价格是498元。

The room rate for a double room is RMB 368 plus 15% service charge, not including breakfast. XX Mr./Mrs.

XX先生/小姐，双人房是368元加上15%的服务费，不包括早餐。

I have to ask you to pay RMB1500 for deposit，XX Mr./Mrs.. XX先生/小姐，您需要付1500元人民币作为押金。

As a hotel policy, we require one day’s room charge as deposit for guests without a reservation.

按酒店规定，没有预订的客人得付一天房费作为押金。

Would you like a smoking or non-smoking room , XX Mr./Mrs.?

XX先生/小姐，您需要一间吸烟房还是不吸烟房?

XX Sir/Madam, you room number is 2103. This is your room key. The rate is RMB 498 for one night, no service charge. And the bellboy will show you to your room. Have a nice stay.

XX先生/小姐，您的房间号码是2103。这是您的房间钥匙，房间是498元每晚，免服务费。行李生会带您去房间的，祝您愉快。

Please remember to return your key before you leave our hotel , XX Mr./Mrs.

XX先生/小姐，在您离开酒店前，请记住归还钥匙。

Sir, Here is your room key and room card for you. And your room rate includes one buffet breakfast in the western restaurant.

先生，这是您的房间钥匙和房卡，您的房费包括西餐厅的一次(自助)早餐。

The check-out time is postponed to 2:00pm/ You can check out before 2:00 pm tomorrow. XX Mr./Mrs.

XX先生/小姐，我们的退房时间延迟到下午2：00。

XX Mr./Mrs. Would you please sign your name here? XX先生/小姐，请您签一下名?

XX Mr./Mrs. May I confirm your departure date , Please ? XX先生/小姐，能确认一下您的离店日期吗?

Registering a tour group 为团队登记

XX Mr./Mrs. Who is the Tour leader, please? XX先生/小姐，请问谁是领队?

I’d like to reconfirm your reservation and the schele for the period of your stay. XX Mr./Mrs.

XX先生/小姐，我想确认一下贵团的预订和日程。

Is there any change in the number in your group ，XX Mr./Mrs.? XX先生/小姐，您的团队人数有变化吗?

You have made a reservation for 14 double rooms and 6 single rooms. Here is the rooming list, is that right? XX Mr./Mrs.

XX先生/小姐，您们预订了14个双人间和6个单人间。 这是住房名单，对吗?

XX Mr./Mrs. Here are the room keys and breakfast vouchers. XX先生/小姐，这是房间钥匙和早餐券。

XX Mr./Mrs. Your check out time is 8:00 a.m. on the 16th. Has there been any change in your schele? We’ll arrange a morning call at 6:30 am.

XX先生/小姐，您们是16日早8：00离店，日程有变化吗?我们安排早6：30叫早。

XX Mr./Mrs. If there is any change, Would you notify the Front Desk, please?

XX先生/小姐，如有变化，请通知前台。

3. 酒店英语口语

基本待客英语

（一）在正式的英语表现里，疑问基本句型可分为下列四种：

1. May I ~

2. Could you ~

3. Would you ~

4.Shall I ~?

只要理解这四种基本的句型，就可以处理大部分业务上的状况。

1．自己要做什么事时，就使用May I ~

May I have your name, please?
请问尊姓大名

May I have your check-out time, please?
请问您什么时候结帐离开？

May I see your passport, please?
请让我看一下您的护照好吗？

May I know your nationality, please?
请问您的国籍是什么？

2． 麻烦客人时，可使用Could you ~

Could you fill out the form, please?
请您填写这张表格好吗？

Could you write that down, please?
请您写下来好吗？

Could you draft the fax, please?
请您写下传真的草稿好吗？

Could you hold the line, please?
请不要挂电话好吗？

3．询问客人的喜好或是做什么时，可使用Would you ~

Would you like tea or coffee?
请问您要喝茶还是咖啡？

Would you like to take a taxi?
请问您要搭计程车吗？

Would you mind sitting here?
请问您介意坐在这里吗？

** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。

When would you like to visit Foshan?
请问您想要何时参观佛山？

When would you like to have lunch?
请问您想在哪里用餐？

What time would you like to eat?
请问您想何时用餐？

Who would you like to contact?
请问您想和谁联络？

Which kind of room would you prefer?
请问您喜欢哪一种房间？

How would you like to settle your bill?
请问您的账单如何处理？

How long would you like to stay?
请问您要逗留多久？

How many tickets would you like to buy?
请问您要买几张票？

4．在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~?

Shall I draw the curtains?
请问需要我把窗帘拉上吗？

Shall I draw you a map?
请问要我为您画一张地图吗？

Shall I make the reservation for you?
请问要我为您安排预约吗？

（二）招呼语

Good morning. (用于中午以前)

Good afternoon. (用于中午至下午六点以前)

Good evening. (用于下午六点过后)

在这些招呼语的后面接句子，例如：

Good morning, sir. Are you checking-out?
早上好，先生，请问您要退房吗？

Good afternoon, sir. Welcome to FOSHAN Electrcical Hotel.
中午好，先生，欢迎光临佛山电子宾馆

Good evening, Ms. May I help you?
晚上好，小姐，请问我能为您服务吗？

后面也可以接上自己酒店名称、部门名称，如：

Good morning, sir. This is the Front Desk. May I help you?
早上好，先生。这里是服务台，请问您需要服务吗？

（三）回答

1.一般性的回答

I see, sir.

我明白了，先生。

Certainly, sir.

好的，先生。

2.请对方再等一会儿

Just a moment, please.

请稍等。

Thank you for waiting.

您久等了，先生。

I am very sorry to have kept you waiting.

很抱歉让您久等了。

Could you wait a little longer, please?

请您稍候好吗？

3.要麻烦客人或是拒绝客人的要求时

拒绝客人时，不要一口回绝说“No.”，要委婉一些。

I am afraid I can’t do that.

不好意思，我恐怕没办法那样做。

Excuse me, sir. Please let me pass.

不好意思，先生，麻烦让我过一下。

4.道歉

如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“We are sorry.”。

I am very sorry for the delay.

很抱歉延误了时间

I am very sorry for the inconvenience.

很抱歉造成您的不便。

I would like to apologize for the mistake.

为这个错误我深致歉意。

5.客人对自己说“Thank you.”时回答

You are welcome.

不客气。

Thank you, sir.

谢谢您，先生。

Thank you very much.

非常感谢您。

6.交给客人某些东西时，可以说

Here you are.

您要的东西在这里。

Here is your room key.

这是您的房间钥匙。

Here it is.

这是您的东西。

7． 当客人准备离开时，可以说：

Have a nice day.

祝您有美好的一天。

Please enjoy your stay

祝您住宿愉快。

We hope to see you again soon.

希望不久能再次见到您。

Thank you for staying with us.

谢谢光临。

8．当客人的英语难以理解时

面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。

Pardon?

对不起？

Pardon me?

对不起？

I beg your pardon?

对不起请再说一遍好吗？

Could you repeat that, please?

请您重复一遍好吗？

若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如：

Excuse me, sir. Do you mean you lost your room key？

不好意思，先生，您是说您丢了房间的钥匙？

电话英语的应对

1． 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如：

“Hello, this is Information Desk.”

您好，这里是问询处。

“Information Desk speaking. May I help you?”

问询处，请问您要服务吗?

2.打错电话时

如果是外线打错时，可以回答：

I am afraid you have the wrong number.

不好意思，您打错电话了。

This is the FOSHAN Electrcical Hotel,

这里是佛山电子宾馆.

如果是总线转错内线时，可以回答：

This is Room Reservations. I’ll transfer your call to Restaurant Reservations.

这里是客房预约处，我帮您转接到餐厅预约柜台。

3.当负责的工作人员不在时

I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m.

不好意思，林先生现在外出。他应该会在下午5点左右回来。

I am afraid Mr.Hao is on another line. Could you hold the line, please?

不好意思，郝先生正在讲电话。请您在线上稍侯好吗？

I’ll tell him to call you back when he returns.

他回来时，我会请他回电。

May I have your name and phone number, please?

请告诉我您的大名和电话好吗？

4.当会话结束时

结束电话中的对话时，不可以简单说“bye-bye”,最好说：

Thank you for calling.

感谢您的来电。

You are welcome, sir.

先生，不客气。

We look forward to hearing from you.

我们静候您的佳音。

Please contact me if you have any further questions.

如果您有任何其他问题，请和我联络。

三．柜台服务

B=行李服务员（Bellman）

C=服务员 (Clerk)

H=客房服务员（Housekeeping）

BC=领班（Bell Captain）

G=客人（Guest）

To the Front Desk.

带客人到柜台

B: Good evening, Ms. Welcome to FOSHAN Electrcical Hotel.

小姐，晚安。欢迎光临佛山电子宾馆。

G: Thank you.

谢谢你。

B: How many pieces of luggage do you have?

请问您有多少件行李？

G: Just this three.

只有这3件。

B: Two suitcases and one bag. Is that right?

2个旅行箱和1个手提皮包，这样对吗？

G: Yes. That’s all.

对，就这些了。

B: I’ll show you to the Front Desk. This way, please. I’ll put your bags by the post over there.

我来带您到柜台，这边请。我先将您的行李放在柱子旁边。

G: I see, thanks.

我知道了，谢谢。

B: A bellman will show you to your room when you have finished checking-in.

当您办好住宿登记时，行李服务员会带您到房间。

G: OK. Fine.

好极了。

B: Please enjoy your stay.
祝您住宿愉快。

4. 酒店客房常用英语有哪些

酒店客房常用英语-唤醒服务Wake-up Call Service.
A：客房服务，我能为您做些什么吗？
A: Room service, can I help you?

B：我们早要去纽约，因此我想让你们明天早上叫醒我。
B: I’m going to Newyork early tomorrow morning. So I would like
to request an early morning call.

A：没问题，那么您想让我们明天早上什么时候叫醒您？
A: No problem, at what time would you like us to call you
tomorrow morning?

B：请在明早6阒印?
B: At 6 sharp tomorrow morning, please.

B：请用电话叫醒，我不想吵醒邻居。
B: By phone, please. I don’t want to disturb my neighbors.

A：好的，那么我们明早6点叫醒您。
A: OK. So we will wake you up at 6:00 tomorrow morning.

A：你好，我想要办理入住。
A: Hello, I would like to check in, please.

B：您在我们这里预定客房了吗？
B: Do you have a reservation with us?

A：是的，我在你们酒店预订了今晚的房间。
A: Yes, I booked a room here for tonight.

B：请问您的尊姓大名？
B: May I have your name, please?

B：请让我看一下您的护照好吗？
B: May I see your passport, please?

A：可以，这里给你。
A: Ok, here you are.

B：我们为您保留了001房间。
B: We have Room 001 reserved for you.

B：请您填一下这份来客登记卡。
B: Would you mind filling in his form, please?

A：好的。
A: All right.

B：请您在上面签上您的姓名，好吗？
B: Could you sign your name here, please?

A：可以了吗，先生？
A: Will that be all right, sir?

B：好了，祝您在我们酒店过得愉快。
B: Yes, I hope you’ll enjoy your stay in our hotel.
------------------------
欢迎和问候语：
1、Good morning(afternoon , evening) , sir(madam)
早上（下午、晚上）好，先生（夫人）。
2、How do you do?
您好！（初次见面）
Glad to meet you .
很高兴见到您。
3、How are you?
您好吗？
Fine , Thanks . And you ?
很好，谢谢。您好吗？
4、Welcome to our hotel (restaurant , shop).
欢迎到我潜龉荩ú吞?⑸痰辏├础?
5、Wish you a most pleasant stay in our hotel .
愿您在我们宾馆过得愉快。
6、I hope you will enjoy your stay with us.
希望您在我们宾馆过得愉快。（客人刚入店时）
I hope you are enjoying your stay with us.
希望您在我们宾馆过得愉快。（客人在饭店逗留期间）
I hope you have enjoyed your stay with us.
希望您在我们宾馆过得愉快。（客人离店时）
7、Have a good time!
祝您过得愉快！
电话用语：
8、**hotel , front desk . Can I help you?
**饭店，前厅。您找谁？
9、Sorry , I’ve dialed the wrong number .
对不起，我拨错号了。
10、May I speak to your general manager?
能和你们总经理说话吗？
Speaking.
我就是。
11、Sorry , he is not in at the moment .
对不起，他现在不在。
Would you like to leave a message ?
您要留口信吗？
12、Pardon.
对不起，请再说一遍，好吗？
I beg your pardon.
对不起，请再说一遍，好吗？
祝贺语：
13、Congratulations!
祝贺您！
14、Happy birthday!
生日快乐！
15、Happy new year!
新年快乐！
16、Merry Christmas!
圣诞快乐！
17、Have a nice holiday!
假日快乐！
18、Wish you every success!
祝您成功！
答谢和答应语:
19、Thank you (very much) .
谢谢您（非常感谢）。
20、Thank you for your advice (information , help)
感谢您的忠告（信息、帮助）。
21、It’s very kind of you .
谢谢，您真客气。
22、You are welcome .
不用谢。
23、Not at all.
不用谢。
Don’t mention it .
不用谢。
24、It’s my pleasure .
非常高兴为您服务。
(With pleasure.)
(My pleasure.)
25、I am at your service .
乐意为您效劳。
26、Thank you for staying in our hotel.
感谢您在我们酒店下榻。
27、I’m sorry .
很抱歉。
28、Excuse me .
对不起。
29、I’m sorry ,It’s my fault.
很抱歉。那是我的过错。
30、Sorry to have kept you waiting .
对不起，让您久等了。
31、Sorry to interrupt you .
对不起，打扰您了。
32、I’m sorry about this.
对此表示抱歉。
33、I apologize for this.
我为此道歉。
34、That’s all right.
没关系。
35、Let’s forget it.
算了吧。
征询语：
36、Can(May)I help you?
我能帮您什么吗？
Yes, please.
好的。
37、What can I do for you .
我能为您干点什么？
38、Is there anything I can do for you ?
有什么能为您效劳的吗？
39、Just a moment , please.
请稍等一下。
40、May I use your phone?
我能借用您的电话吗？
Certainly.
当然可以。
Yes, of course .
当然可以。
指路用语:
41、Go upstairs/downstairs.
上楼/下楼。
42、It’s on the second (third) floor .
在二（三）楼。
43、Excuse me.
对不起。
Where is the washroom (restroom, elevator)?
请问盥洗室（休息室、电梯）在哪儿？
This way ,please.
请这边走
Turn left /right.
往左转/右转。
45、It’s in the lobby near the main entrance.
在大厅靠近大门。
46、It’s in the basement at the end of the corridor.
在地下室走廊尽头。
提醒用语：
47、Mind/(Watch)your step.
请走好。
48、Please be careful.
请当心。
49、Please don’t leave anything behind.
请别遗忘您的东西。
50、Don’t worry.
别担心。
51、Take it easy.
放心好了。
52、Please don’t smoke here.
请不要在这边抽烟。

告别语：
53、Goodbye.
再见。
54、See you late.
再见。
55、Good night .
晚安。
56、See you tomorrow.
明天见。
57、Goodbye and thank you for coming.
再见，谢谢您的光临。
58、Goodbye and hope to see you again.
再见，希望再见到您。
59、Have a nice trip!
一路平安！
60、Wish you a pleasant journey! Good luck!
祝您旅途愉快！祝您好运！
前厅：
1、Have you a reservation?
您预定过了吗？
2、May I know your name and room number?
您能告诉我您的名字与房间号吗？
3、Here is your room key.
给您房间钥匙。
4、Please pay at the cashier’s desk over there.
请去那边帐台付款。
5、Are these your baggage?
这些是您的行李吗？
May I take them for you?
我来帮您拿好吗？
客房部
6、Housekeeping .May I come in?
客房服务员，我可以进来吗？
7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.
请把要洗的东西放在浴室门后的洗衣袋中。
8、I hope I’m not disturbing you.
我希望没有打扰您。
9、One moment ,madam. I’ll bring them to you right away .
等一会儿，夫人。我马上送来。
10、I’ll send for an electrician( doctor , ……)
我给您请电工（大夫……）。
餐饮部：
11、Sit down , please .Here is the menu.
请坐，给您菜单，先生。
May I take your order ,sir?
您要点菜吗？
12、What would you like to have ,coffee or tea?
您要喝咖啡还是茶？
13、Would you like to have any wine with you dinner?
您用餐时要喝点酒吗？
14、Service hours are:
（餐厅）供应时间是：
7:00a.m.to 9:00a.m.for breakfast.
早餐7点到9点。
11:30a.m.to1: 30p.m.for lunch.
午餐11点半到1点半。
6:30p.m.to 8:30p.m.for dinner.
晚餐6点半到8点半。
15、Here is the bill. Please sign it.
这是您的帐单，请签字。
销售用语：
1、What kind of rooms(foods) would you like to have?
您需要什么样的房间（吃什么样的菜）？
2、Here is a brochure of our hotel and tariff.
这是介绍我们饭店的小册子和价目表。
3、We’ll give you a 10%(ten percent ) discount.
我们给您九折优惠。
4、We’ll offer tour guides complimentary breakfasts.
我们给陪同提供免费早餐。
5、We accept your terms.
我们接受您的条件。
公关用语：
6、May I introce myself?
让我介绍我自己。
7、May I present you a litter souvenir?
请接受我们的一点小纪念品。
8、Let’s drink to our friendship!
为我们的友谊干杯！
9、Let me propose a toast to the health of our guests!
建议为在座客人的健康干杯！
10、Cheers!
干杯！
(Bottoms!)
征求意见用语：
11、How do you like Chinese food?
您喜欢中国菜吗？
12、What do you think of our service ?
您对我们的服务有什么意见？
13、Thank you for your comments(compliment, suggestions).
谢谢您给我们提的意见（赞扬、建议）。
14、I’m afraid it’s against the hotel’s regulations.
这是违反饭店规章制度的。
15、In our hotel we don’t accept tips.
我们饭店是不收小费的。
It’s our pleasure to serve our guests well.
我们为能为客人服务好而感到高兴。
Thank you all the same.
然而，还是要谢谢您。
16、I’m afraid you’ll have to pay for thedamage.
您必须赔偿。
17、Thank you for telling us about it.
谢谢您告诉我们
I’ll look into the mater right away.
我马上去处理这件事情。
18、Iassure you it wont happen again.
我保证此类事情不会再发生。
19、Please don’t worry ,sir (madam)
先生（夫人），请不必担心。
I’;; send someone up to your room right away.
我马上派人到你的房间去。
20、I can’t guarantee anything ,but I’ll try my best.
我不能保证，但我会尽力而为。
21、What can I show you.
您要买什么？
22、How do you like this fashion (color ,size ,design )?
您喜欢这种款式（颜色、尺寸、图案）吗？
23、The extra large size of this color is out of stock.
这种颜色的特大号已经卖完了。
Please try us again tomorrow.
请明天再来看看。
24、They are altogether 175(one hundred and seventy-five) yuan.
共计175元。
You may pay in cash or with credit card.
您可以付现金也可以用信用卡。
25、You have made a good choice, you have very good taste.
您真会买东西。您眼力真好。

5. 酒店服务英语急用句WORD

中文名称：酒店服务英语急用句
英文名称：Instant service english for hotel servers

At the hotel 宾馆服务

register 登记
hotel 饭店
Just a minute. 稍候。
single room 单人间
double room 双人间

主要句型：

I have a room registered in your hotel.
我在这家宾馆预定了一个房间。
Just a minute, please.
请稍候。

情景会话：

A: Good evening, sir. Can I help you?
晚上好，先生。需要帮忙吗？
B: I have a room registered in your hotel. My name is John Smith.
我在这家宾馆预定了一个房间。我的名字是约翰·史密斯。
A: Just a minute, please. Yes, a single room for October 15.
请稍候。是的，十月十五日一个单人间。
B: That's right.
正是。

用法说明：

到达所预定的饭店后，首先要到总台询问房间是否已经确认，这时候总台的服务员会马上查询记录，通常接待的问话是Can I help you？或What can I do for you? 这类的句型，意思是我能帮你吗？回答的时候只需报出名字和预定的时间就可以了。

register是登记的意思， to have a room registered的意思是登记了一个房间。Just a minute, please. 是请您稍候的意思，表达同样的意思也可以说A moment please.。October 15应该读成：15th；October 20应该读成：20th

补充情景对话：

A: Excuse me. I’m John Smith from the United States. I have made a reservation here for a week.
对不起, 我是从美国来的约翰·史密斯。我在这儿预定了为期一周的房间。
B: OK. Let me check. Ah yes. It’s for you and your friend.
好的, 让我查一下. 啊, 是的. 是为你和你的朋友预定的.
A: That’s right.
对.
B: Would you please fill out this form?
请填一下这张表
A: Certainly.
好吧.

替换练习：

I have a room registered in your hotel. My name is John Smith.
我在这家宾馆预定了一个房间。我的名字是约翰·史密斯。
a table reserved in your restaurant Martin Gorden
在这家饭店预定了一张桌子 马丁·戈登
a double room registered in your hotel Mary Yearwood
在这家宾馆预定了一个双人房间 玛丽·叶伍德
a return ticket reserved in your agency Mike Mead
在这家售票处预定了一张回程票 迈克·米德

At the hotel 宾馆服务(2)

基本词汇：

pay 支付
cash 现金
in cash 用现金
credit card 信用卡
by credit card 用信用卡
bellboy 服务生
luggage 行李

主要句型：

Are you paying in cash or by credit card？
您是付现金还是用信用卡支付？
Have a pleasant day.
祝您愉快。

情景会话：

A: Are you paying in cash or by credit card？
您是付现金还是用信用卡支付？
B: Cash.
现金。
A: Here's your key card, sir. Room No. 1505. The bellboy will take your luggage to your room. Have a pleasant day.
这是您的钥匙，先生。是1505号房间。服务生会将您的行李送到您的房间。祝您愉快。
B: Thank you.
谢谢。

用法说明：

对话中in cash是用现金的意思，to pay in cash就是用先现金支付。credit card是信用卡，by credit card：用信用卡，如果用信用卡支付就该说to pay by credit card。

Room No.1505是1505房间，bellboy是美国英语中的旅馆服务员。说祝您愉快，表达方式是Have a pleasant day. 或Have a nice day.也是同样的意思。

补充情景对话：

A: Good morning, Miss. We’d check out today.
早上好, 小姐, 我们今天要退房.
B: May I have your name and room number?
请告诉我您的名字和房号.
A: John Smith, Room 1505.
约翰·史密斯, 1505号房间.
B: Just a minute, please. I’ll have the bill ready.
请等一下, 我马上把账单准备好.
A: That’s all right.
好的.

替换练习：

1．Are you paying in cash？
您是付现金吗？
by credit card用信用卡支付
2．Have a pleasant day.
祝您愉快。
stay 住得愉快
journey旅途愉快
trip旅行愉快

6. 找一段英语对话，关于客房服务的

酒店客房英语对话（一）
请提供客房服务.
Room service, please.
请提供叫早服务.
A wake-up call, please.
A wake-up call at seven tomorrow morning, please. (请明天早晨7点钟叫醒我.)
Certainly, ma'am. (好的.)
I'd like a wake-up call, please.
May I have a wake-up call? (早晨能叫醒我吗?)

酒店客房英语对话（二）
我可以借一下吹风机吗?
Can I borrow a hair dryer? *borrow"借入".
请送一壶咖啡.
Please bring me a pot of coffee.
Please bring me a pot of coffee. (请送一壶咖啡.)
How many cups would you like? (您要几个杯子?)

酒店客房英语对话（三）
请提供洗衣服务.
Laundry service, please. *laundry "洗衣".
什么时候能弄好?
When will it be ready?
When will it be ready? (什么时候能弄好?)
Tomorrow morning at ten. (明天上午10点.)
请告诉我您的房间号码.
Your room number, please.
501房间.
This is room 501. *501的说法是five o one.
请进.
Come in.

酒店客房英语对话-在饭店遇到困难时

酒店客房英语对话（四）
没有热水.
There is no hot water.
There is no hot water. (没有热水.)
Are you sure about that? (您肯定没有吗?)
隔壁太吵了.
The room next door is noisy.
我能再要一把房间钥匙吗?
Could I possibly have another room key? *因为有possibly,所以使得说法更礼貌.
Could I please have another room key?
May I have another room key?
Is it all right if I have another room key?

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英语预定客房的情景对话范文如下：

Guest: Hello, is that Jinjiang Hotel? 你好，是锦江大酒店吗？
Operator: Hello, this is the switchboard operator of the hotel. What can I do for you? 您好，我是酒店总机接线员，您有什么事需要我做吗？
Guest: I want to have a reservation for a room. 我想预订客房。
Operator: Hold the line and let me transfer to the front desk for you. 请不要挂电话，我帮您转接总台.

Clerk: Hello, this is the front desk speaking. I'm at your service. 您好，我是总台，愿为你效劳。
Guest: I want a room in your hotel. 我想定一个房间。
Clerk: What kind of room do you want, a standard or a flat? 您想要什么房间，标准间还是套间？
Guest: A standard. 标间
Clerk: Ok. When are you going to check in, please?好的。请问您什么时候入住？
Guest: Th day after tomorrow. 后天。
Clerk: In the morning or aftenoon? 上午还是下午？
Guest: At six in the aftrnoon. 下午六点。
Clerk: And how many days will you plan to stay, please? 请问，请问您打算住几日？
Guest: Three days. 三天。
Clerk: All right. We are looking forward to your conming. See you the day after tomorrow. 好的，期待您的到来，后天见。

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8. 酒店客房英语

Hotel Room

英 [həʊˈtel ruːm] 美 [hoʊˈtel ruːm]

旅馆房间;酒店客房;酒店房间;客房。

room

英 [ruːm] 美 [ruːm]

n.房间;室;有…室的内;有…个房间的;客房。

v.租房;合住。

.

托妮在离阿茨容费尔德不远的一家宾馆订了一个房间。

(8)酒店客房英语培训句子扩展阅读：

room的用法：

room的基本意思是“房间,室”,常指单人住户使用的房间,不仅可指住宅楼里,而且也可指公共宿舍,或旅馆里的单元房间,有时还指公共厨房和其他公用设施的房间。是可数名词。

room的另一个意思是“空间,地方,余地”,用于比喻时可指“机会”,是抽象名词,不可数,其前不可加冠词,谓语动词应用单数形式。

room可用动词不定式作定语,但不可用动名词作定语。

rooms还可作“住所”解。the smallest room的意思是“室内的厕所”,多用于英式英语的口语中。

9. 请问宾馆用到的一些简单的接待客人的英语句子

标准双人间（ST）
标准单人间（SK）
豪华双人间（DT）
豪华单人间（DK)
商务套房（JS）

Daily Service 日常服务

-(Knocking at the door.)-(敲门。)

-May I come in?-我可以进来吗?

-Come in,please.-请进。

-Please don't come in.-请不要进来。

-Just a moment(a minute),please.-请稍等一下。

-I'm sorry to disturb you.May I clean the room,sir?-对不起打扰你了，我来打扫一下房间好吗?

-All right.Come in,please.-好的，请进来。

-Please clean it when I am out.-我马上要出去，请等一会儿打扫。

-May I change the water of the thermos now?-我现在可以换水吗?

-Yes,please.-请换吧。

-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?
-下午我有几位朋友来访，请给加些热水瓶和茶杯。

-Well,we'll send tea into the room when the visitors come.
-好，客人来访我们会端茶进来的。

-By the way,is there any mail for me?-顺便一下，有我的邮件吗?

-No.If there is,I'll give it to you in time.-没有。如果有的话，我会及时给你送来的。

-Why did you come in without my permission?-你为什么没经我允许就进来了?

-It's my negligence.I beg your pardon.-我疏忽了，请你原谅。

-I come and make the bed.Shall I do it now or later?-我来做夜床，你看是现在做还是等会儿做?

-Since you have come,you may do it now?-既然来了，现在就做吧。

-Here's your clean laundry.you'd better check it.-衣服洗好了，请您过目。

-I am collecting the fee of the long distance call.-我来收长途电话费。

-This is the bill for the room rent of half a day.-这是补半天房金的帐单。

-Here is a telegram for you.-这儿有一封你的电报。

-Why is it unsealed?-它怎么被拆开了?

-Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver.
-因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。

-Have you lost anything today,sir?-先生，你今天丢过什么东西吗?

-Yes,a wallet.I'm looking for it now.-丢了一只皮夹子，我正在找呢。

-What is there in the wallet?-皮夹子里有些什么?

-My daughter's photo and some money.-有一张我女儿的照片，还有一些钱。

-Look,is this wallet yours?-看，这只皮夹子是不是你的?

-Yes,it's mine.Thank you ever so much.-是我的，太感谢你了。

-I want to borrow China Daily of these days.-我要看这几天的《中国日报》。

-Please get some copise of China Pictorial for me.-请拿几份《中国日报》给我。

-Please bring some chairs for me.-请拿几把椅子来。

-Please get me some soap.-卫生间的肥皂要添了。

-The slippers are wornout.Change them for me,please.-拖鞋坏了，请给换一双。

-Get a hot-water bottle,please.-请拿一只热水瓶给我。

-I feel a bit cold when I sleep.Please get me a blanket.-我睡得有点冷，请给我加一条毯子。

-I need another pillow.-我需要加一只枕头。

-All right,I'll get it for you right away.-好的，我就去拿。

-Just a moment,I'll do it right now.-请稍等一下，我马上给你办好。

-Excuse me.-对不起。

-I am sorry.-很抱歉。

-I beg your pardon.-请你原谅。

-Pardon me for interrupting.-对不起打扰你们了。

-Please excuse me for coming so late.-请原谅我来迟了。

-I'm sorry I was so careless.-很抱歉我太粗心了。