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寫字樓前台英語培訓

發布時間: 2022-08-24 17:44:36

Ⅰ 我想做一名英語培訓機構的前台不知道都需要什麼條件

前台么,長相一定要過關的。英語略知一二,要求不會很高。能打個招呼就好。最重要的是做事機靈,這是所有前台的必備哦~

Ⅱ 哪裡可以學到比較專業的商務辦公室英語

我建議你去找電話英語吧。每天通過電話學習英語。
老師還給你制定專門的學習計劃呢
一對一上課。
另外六對一的輔助學習
課後還有電話錄音呢!
哈哈我學了兩個月。英語比我以前的還要好。
聽說現在還有免費測試呢

http://hi..com/%D7%EE%B3%F5%B5%C4%C3%C0%BA%C354/blog/item/5aaaa4c243ffa01892457ee4.html

Ⅲ 公司前台接待常用英語會話

前台接待訪客常用會話(1)

許多規模比較大的公司都有一個接待員,我們通常叫前台。The work of a receptionist is interesting and varied. 前台的活可是不少。The work is also important because the receptionist is the first person visitors see when they come to a firm. So the receptionist gives them the first idea of the firm.

我們來看看Rose 這位前台是怎樣接待來訪客人的吧。Rose is a receptionist at Modern Office limited. In this part Rose will speak to Mr. Hussein, who has an appointment with the Sales Manager Mr. Shelli at 11:30.

ROSE: Good morning. Can I help you?

MR HUSSEIN: Good morning. Is this Modern Office Ltd.?

ROSE: Yes it is.

MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30.

ROSE: May I have your name, please?

MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company.

ROSE: Let me see... Ah yes, Mr Hussein.Please take a seat, Mr Hussein. I'll tell the Manager's Secretary you are here.

(DIALS)

MARIA: Mr Shelli's Office.

ROSE: Hello Maria, this is Reception. Mr Omar Hussein is here. He has an appointment with Mr Shelli at 11.30.

MARIA: Mr Omar Hussein?

ROSE: Yes, he's from the Gulf Trading Company.

MARIA: Oh, yes, that's right. I'll come and fetch him now.

ROSE: Thanks. (REPLACES PHONE) Mr Shelli's secretary is coming down now.

MR HUSSEIN: Thank you.

MARIA: Mr Hussein?

MR HUSSEIN: Yes, that's right.

MARIA: I'm the Sales Manager's secretary. Please come this way. I'll take you to his office.

前台接待訪客常用會話(2)

一般的訪客都是提前有預約的。但也有些沒有預約的「不速之客」。這個時候前台應該怎樣接待這些客人呢?我們看看Rose 是怎麼做的吧!

The second visitor is Mr Li. He has not an appointment, but he wants to see Mr Shelli.

MR LI: Good morning.

ROSE: Good morning. Oh, Mr Li. How are you? '

MR LI: I'm fine, thanks, and you?

ROSE: Oh, busy as usual. Do you want to see Mr Shelli?

MR LI: Yes, please.

ROSE: Have you an appointment?

MR LI: Er... No, I haven't. You see, I only arrived in the country this morning.

ROSE: Well, I know he's busy at the moment but I'll ask his secretary when he'll be free. Please sit down.

MR LI: Thank you.

(DIALS)

MARIA: Mr Shelli's office.

ROSE: Oh, hello Maria. It's reception again. I have Mr Li here. He hasn't an appointment but he'd like to see Mr Shelli. When will he be free?

MARIA: Let me see ... Well, Hmmm, he'll be free about 12.30. Can Mr Li wait?

ROSE: Mr Shelli will be free about half past twelve. Can you wait?

MR LI: What's the time now?

ROSE: It's nearly 12: 00.

MR LI: Oh that's fine. I'll wait.

ROSE: (TO MARIA) Maria, Mr Li will wait.

MR LI: Right. I'll fetch him when Mr Shelli's free.

ROSE: Thanks. (REPLACES PHONE) (TO MR LI) She'll come and fetch you later.

MR LI: Thank you.

ROSE: Where are you staying, Mr Li?

MR LI: At the Plaza.

ROSE: The Plaza?

MR LI: Yes, I usually stay there.

前台接待訪客常用會話(3)

公司里常來的客戶一般前台都熟悉。當然,也會有陌生人來造訪。這不,Mr Lefere 來造訪 Mr Ballito 了。且看Rose如何處理。

MR LEFERE: Good morning.

ROSE: Good morning. Can I help you?

MR LEFERE: Er, yes. I have an appointment with Mr Ballito at a quarter past ten.

ROSE: May I have your name please?

MR LEFERE: Paul Lefere… from the International Hotel Group.

ROSE: Thank you. Please take a seat, Mr Lefere, and I'll phone Mr Ballito's office.

(DIALS)

OPAL: Mr Ballito's office.

ROSE: Hello, Opal. This is Reception. Mr Lefere is here for his 10:15 appointment.

OPAL: Oh yes Rose. Mr Ballito's expecting him. He is in Room 9 on the first floor.

ROSE: Thanks. (REPLACES PHONE) MR Lefere, would you please go up to Room 9 on the first floor. Mr Ballito's expecting you.

MR LEFERE: Room 9 on the first floor.

ROSE: That's right. The stairs are on the left.

MR LEFERE: Thank you.

Ⅳ 鞍山有哪些好的英語培訓機構

還是推薦洛基英語吧,沒有地域限制,不用跑培訓班。我在裡面學了3個月,現在回已經可以答跟老外交流了。我覺得吧,洛基的話他們的課網上都公開的,隨時都可以進去聽課了,好多課都可以選擇,聽課不花錢的。根據自己的需求和預算去選吧,學習機構一般都還是有自己的一套的,還是要堅持才行,主要還是看你自己。

Ⅳ 酒店前台接待英語有哪些

(一)在正式的英語表現里,疑問基本句型可分為下列四種:

1. May I ~

2. Could you ~

3. Would you ~

4.Shall I ~?

只要理解這四種基本的句型,就可以處理大部分業務上的狀況。

1.自己要做什麼事時,就使用May I ~

May I have your name, please?

請問尊姓大名

May I have your check-out time, please?

請問您什麼時候結帳離開?

May I see your passport, please?

請讓我看一下您的護照好嗎?

May I know your nationality, please?

請問您的國籍是什麼?

2. 麻煩客人時,可使用Could you ~

Could you fill out the form, please?

請您填寫這張表格好嗎?

Could you write that down, please?

請您寫下來好嗎?

Could you draft the fax, please?

請您寫下傳真的草稿好嗎?

Could you hold the line, please?

請不要掛電話好嗎?

3.詢問客人的喜好或是做什麼時,可使用Would you ~

Would you like tea or coffee?

請問您要喝茶還是咖啡?

Would you like to take a taxi?

請問您要搭計程車嗎?

Would you mind sitting here?

請問您介意坐在這里嗎?

** 只要在疑問詞後加「Would you ~」,就可以提出大部分的詢問。

When would you like to visit Foshan?

請問您想要何時參觀佛山?

When would you like to have lunch?

請問您想在哪裡用餐?

What time would you like to eat?

請問您想何時用餐?

Who would you like to contact?

請問您想和誰聯絡?

Which kind of room would you prefer?

請問您喜歡哪一種房間?

How would you like to settle your bill?

請問您的賬單如何處理?

How long would you like to stay?

請問您要逗留多久?

How many tickets would you like to buy?

請問您要買幾張票?

4.在提供建議協助、徵求意見時,可使用Shall I ~ 或Would you like me to do ~?

Shall I draw the curtains?

請問需要我把窗簾拉上嗎?

Shall I draw you a map?

請問要我為您畫一張地圖嗎?

Shall I make the reservation for you?

請問要我為您安排預約嗎?

(二)招呼語

Good morning. (用於中午以前)

Good afternoon. (用於中午至下午六點以前)

Good evening. (用於下午六點過後)

在這些招呼語的後面接句子,例如:

Good morning, sir. Are you checking-out?

早上好,先生,請問您要退房嗎?

Good afternoon, sir. Welcome to FOSHAN Electrcical Hotel.

中午好,先生,歡迎光臨佛山電子賓館

Good evening, Ms. May I help you?

晚上好,小姐,請問我能為您服務嗎?

後面也可以接上自己酒店名稱、部門名稱,如:

Good morning, sir. This is the Front Desk. May I help you?

早上好,先生。這里是服務台,請問您需要服務嗎?

(三)回答

1.一般性的回答

I see, sir.

我明白了,先生。

Certainly, sir.

好的,先生。

2.請對方再等一會兒

Just a moment, please.

請稍等。

Thank you for waiting.

您久等了,先生。

I am very sorry to have kept you waiting.

很抱歉讓您久等了。

Could you wait a little longer, please?

請您稍候好嗎?

3.要麻煩客人或是拒絕客人的要求時

拒絕客人時,不要一口回絕說「No.」,要委婉一些。

I am afraid I can』t do that.

不好意思,我恐怕沒辦法那樣做。

Excuse me, sir. Please let me pass.

不好意思,先生,麻煩讓我過一下。

4.道歉

如果是自己的錯就說「I am sorry.」; 如果是公司的錯,就說:「We are sorry.」。

I am very sorry for the delay.

很抱歉延誤了時間

I am very sorry for the inconvenience.

很抱歉造成您的不便。

I would like to apologize for the mistake.

為這個錯誤我深致歉意。

5.客人對自己說「Thank you.」時回答

You are welcome.

不客氣。

Thank you, sir.

謝謝您,先生。

Thank you very much.

非常感謝您。

6.交給客人某些東西時,可以說

Here you are.

您要的東西在這里。

Here is your room key.

這是您的房間鑰匙。

Here it is.

這是您的東西。

7. 當客人准備離開時,可以說:

Have a nice day.

祝您有美好的一天。

Please enjoy your stay

祝您住宿愉快。

We hope to see you again soon.

希望不久能再次見到您。

Thank you for staying with us.

謝謝光臨。

8.當客人的英語難以理解時

面對客人的疑問,不要只是一味地傻笑,或是一直說Yes, Yes.如果聽不懂事,要向客人提出疑問,或是先向對方說「Just a moment, please.」, 然後請求他人協助。

Pardon?

對不起?

Pardon me?

對不起?

I beg your pardon?

對不起請再說一遍好嗎?

Could you repeat that, please?

請您重復一遍好嗎?

若是不敢肯定對方所說的部分內容時,可以將不明白的部分重復一遍,如:

Excuse me, sir. Do you mean you lost your room key?

不好意思,先生,您是說您丟了房間的鑰匙?

電話英語的應對

1. 接電話時不可以簡單地回答「Hello」,而應報上自己的公司或所屬單位的名稱。例如:

「Hello, this is Information Desk.」

您好,這里是問詢處。

「Information Desk speaking. May I help you?」

問詢處,請問您要服務嗎?

2.打錯電話時

如果是外線打錯時,可以回答:

I am afraid you have the wrong number.

不好意思,您打錯電話了。

This is the FOSHAN Electrcical Hotel,

這里是佛山電子賓館.

如果是匯流排轉錯內線時,可以回答:

This is Room Reservations. I』ll transfer your call to Restaurant Reservations.

這里是客房預約處,我幫您轉接到餐廳預約櫃台。

3.當負責的工作人員不在時

I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m.

不好意思,林先生現在外出。他應該會在下午5點左右回來。

I am afraid Mr.Hao is on another line. Could you hold the line, please?

不好意思,郝先生正在講電話。請您在線上稍侯好嗎?

I』ll tell him to call you back when he returns.

他回來時,我會請他回電。

May I have your name and phone number, please?

請告訴我您的大名和電話好嗎?

4.當會話結束時

結束電話中的對話時,不可以簡單說「bye-bye」,最好說:

Thank you for calling.

感謝您的來電。

You are welcome, sir.

先生,不客氣。

We look forward to hearing from you.

我們靜候您的佳音。

Please contact me if you have any further questions.

如果您有任何其他問題,請和我聯絡。

Ⅵ 天津比較不錯的商務英語培訓是哪個

建議格銳英語,那裡的英語是專門針對職場的,
很多想提升英文水平的公司員工都選擇那裡進修,
絕對的1-3人小班授課。

教材是培生的,就是出版朗文和新概念的知名公司,
地點也很方便:南開區白堤路電子科技大廈12層,頤高數碼廣場寫字樓1209
電話是27439901

我的同事在那裡上課,教學質量很好,中教、外教都非常敬業與職業。
而且學費可以分期付款,付費可以刷卡,很方便的。

Ⅶ 請該如何做酒店前台英語培訓呢/ 我不知道該往何處著手本人英語也不好,所以就想請教下大家,或則是了解

基本待客英語

(一)在正式的英語表現里,疑問基本句型可分為下列四種:

1. May I ~

2. Could you ~

3. Would you ~

4.Shall I ~?

只要理解這四種基本的句型,就可以處理大部分業務上的狀況。

1.自己要做什麼事時,就使用May I ~

May I have your name, please?
請問尊姓大名

May I have your check-out time, please?
請問您什麼時候結帳離開?

May I see your passport, please?
請讓我看一下您的護照好嗎?

May I know your nationality, please?
請問您的國籍是什麼?

2. 麻煩客人時,可使用Could you ~

Could you fill out the form, please?
請您填寫這張表格好嗎?

Could you write that down, please?
請您寫下來好嗎?

Could you draft the fax, please?
請您寫下傳真的草稿好嗎?

Could you hold the line, please?
請不要掛電話好嗎?

3.詢問客人的喜好或是做什麼時,可使用Would you ~

Would you like tea or coffee?
請問您要喝茶還是咖啡?

Would you like to take a taxi?
請問您要搭計程車嗎?

Would you mind sitting here?
請問您介意坐在這里嗎?

** 只要在疑問詞後加「Would you ~」,就可以提出大部分的詢問。

When would you like to visit Shanghai?
請問您想要何時參觀上海?

When would you like to have lunch?
請問您想在哪裡用餐?

What time would you like to eat?
請問您想何時用餐?

Who would you like to contact?
請問您想和誰聯絡?

Which kind of room would you prefer?
請問您喜歡哪一種房間?

How would you like to settle your bill?
請問您的賬單如何處理?

How long would you like to stay?
請問您要逗留多久?

How many tickets would you like to buy?
請問您要買幾張票?

4.在提供建議協助、徵求意見時,可使用Shall I ~ 或Would you like me to do ~?

Shall I draw the curtains?
請問需要我把窗簾拉上嗎?

Shall I draw you a map?
請問要我為您畫一張地圖嗎?

Shall I make the reservation for you?
請問要我為您安排預約嗎?

(二)招呼語

Good morning. (用於中午以前)

Good afternoon. (用於中午至下午六點以前)

Good evening. (用於下午六點過後)

在這些招呼語的後面接句子,例如:

Good morning, sir. Are you checking-out?
早上好,先生,請問您要退房嗎?

Good afternoon, sir. Welcome to Yaxin Hotel.
中午好,先生,歡迎光臨亞新賓館

Good evening, Ms. May I help you?
晚上好,小姐,請問我能為您服務嗎?

後面也可以接上自己酒店名稱、部門名稱,如:

Good morning, sir. This is the Front Desk. May I help you?
早上好,先生。這里是服務台,請問您需要服務嗎?

(三)回答

1.一般性的回答

I see, sir.

我明白了,先生。

Certainly, sir.

好的,先生。

2.請對方再等一會兒

Just a moment, please.

請稍等。

Thank you for waiting.

您久等了,先生。

I am very sorry to have kept you waiting.

很抱歉讓您久等了。

Could you wait a little longer, please?

請您稍候好嗎?

3.要麻煩客人或是拒絕客人的要求時

拒絕客人時,不要一口回絕說「No.」,要委婉一些。

I am afraid I can』t do that.

不好意思,我恐怕沒辦法那樣做。

Excuse me, sir. Please let me pass.

不好意思,先生,麻煩讓我過一下。

4.道歉

如果是自己的錯就說「I am sorry.」; 如果是公司的錯,就說:「We are sorry.」。

I am very sorry for the delay.

很抱歉延誤了時間

I am very sorry for the inconvenience.

很抱歉造成您的不便。

I would like to apologize for the mistake.

為這個錯誤我深致歉意。

5.客人對自己說「Thank you.」時回答

You are welcome.

不客氣。

Thank you, sir.

謝謝您,先生。

Thank you very much.

非常感謝您。

6.交給客人某些東西時,可以說

Here you are.

您要的東西在這里。

Here is your room key.

這是您的房間鑰匙。

Here it is.

這是您的東西。

7. 當客人准備離開時,可以說:

Have a nice day.

祝您有美好的一天。

Please enjoy your stay

祝您住宿愉快。

We hope to see you again soon.

希望不久能再次見到您。

Thank you for staying with us.

謝謝光臨。

8.當客人的英語難以理解時

面對客人的疑問,不要只是一味地傻笑,或是一直說Yes, Yes.如果聽不懂事,要向客人提出疑問,或是先向對方說「Just a moment, please.」, 然後請求他人協助。

Pardon?

對不起?

Pardon me?

對不起?

I beg your pardon?

對不起請再說一遍好嗎?

Could you repeat that, please?

請您重復一遍好嗎?

若是不敢肯定對方所說的部分內容時,可以將不明白的部分重復一遍,如:

Excuse me, sir. Do you mean you lost your room key?

不好意思,先生,您是說您丟了房間的鑰匙?

電話英語的應對

1. 接電話時不可以簡單地回答「Hello」,而應報上自己的公司或所屬單位的名稱。例如:

「Hello, this is Information Desk.」

您好,這里是問詢處。

「Information Desk speaking. May I help you?」

問詢處,請問您要服務嗎?

2.打錯電話時

如果是外線打錯時,可以回答:

I am afraid you have the wrong number.

不好意思,您打錯電話了。

This is the Yaxin Hotel,

這里是亞新賓館.

如果是匯流排轉錯內線時,可以回答:

This is Room Reservations. I』ll transfer your call to Restaurant Reservations.

這里是客房預約處,我幫您轉接到餐廳預約櫃台。

3.當負責的工作人員不在時

I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m.

不好意思,林先生現在外出。他應該會在下午5點左右回來。

I am afraid Mr.Hao is on another line. Could you hold the line, please?

不好意思,郝先生正在講電話。請您在線上稍侯好嗎?

I』ll tell him to call you back when he returns.

他回來時,我會請他回電。

May I have your name and phone number, please?

請告訴我您的大名和電話好嗎?

4.當會話結束時

結束電話中的對話時,不可以簡單說「bye-bye」,最好說:

Thank you for calling.

感謝您的來電。

You are welcome, sir.

先生,不客氣。

We look forward to hearing from you.

我們靜候您的佳音。

Please contact me if you have any further questions.

如果您有任何其他問題,請和我聯絡。

三.櫃台服務

B=行李服務員(Bellman)

C=服務員 (Clerk)

H=客房服務員(Housekeeping)

BC=領班(Bell Captain)

G=客人(Guest)

To the Front Desk.

帶客人到櫃台

B: Good evening, Ms. Welcome to Yaxin Hotel.

小姐,晚安。歡迎光臨亞新賓館。

G: Thank you.

謝謝你。

B: How many pieces of luggage do you have?

請問您有多少件行李?

G: Just this three.

只有這3件。

B: Two suitcases and one bag. Is that right?

2個旅行箱和1個手提皮包,這樣對嗎?

G: Yes. That』s all.

對,就這些了。

B: I』ll show you to the Front Desk. This way, please. I』ll put your bags by the post over there.

我來帶您到櫃台,這邊請。我先將您的行李放在柱子旁邊。

G: I see, thanks.

我知道了,謝謝。

B: A bellman will show you to your room when you have finished checking-in.

當您辦好住宿登記時,行李服務員會帶您到房間。

G: OK. Fine.

好極了。

B: Please enjoy your stay.
祝您住宿愉快。

賓館專業洗衣粉
hotel clothes washing powder

公共區域清潔
professional public area cleaner

消毒劑
disinfectants

潔廁劑 toilet cleaner

地毯水 carpet cleaner

玻璃清潔劑 vitreous cleaner

浴盆清潔劑 tub detergents

消毒清潔劑 sanitizer

洗手液 Liquid soap

洗手露 hand lotion

汽車專用防霧玻璃劑 special anti-fog car wash detergent

空氣清香劑 air fresheners

油墨清洗 ink cleaner

網~~站 website chyaxin.com

熱~~線 hot line 0~21~5912~1765

Ⅷ 酒店的前台(服務台)英語怎麼說

酒店前台:Front Desk;抄Hotel reception;hotel lobby;HOTEL RECEPTIONIST。
例句:
1. Any desk clerk work can be done by a few clicks.
只需幾個簡單的滑鼠點擊,酒店前台即可完成任何操作.
2. Two years'receptionist working experiences at international hotel.
兩年在國際化酒店前台的工作經驗.
3. Please pay the hotel's front desk room key order to use the same room.
請將客房鑰匙交酒店前台,以便同房者使用.

Ⅸ 前台接待簡單英語口語

good morning/afternoon/evening, welcome to our company/hotel, Have a good night/trip這幾句禮貌用語應該可以了

Ⅹ 求前台接待英語用語

1、Good morning/afternoon!

早上好/下午好

2、Hi! Can I help you?/How can I help you?/Are you being helped?

您好!你有什麼事嗎?

3、Did you make an appointment with him/her?

你跟他/她預約了嗎?

4、What's your name?

你叫什麼名字?

5、How to spell your name?

怎麼拼寫你的名字?

6、May I see your ID, please?

你有證件嗎?

7、Give me one second please.

請稍等

8、One moment please, let me call him/her first.

稍等,我給他/她打個電話.

9、I'm sorry. He is busy right now. Would you like to call back later?

對不起.他正忙.您過一會再打來好嗎?

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