酒店客房英語培訓句子

1. 酒店客房常用英語對話

小學英語對話課,是整個小學英語教學中一個必不可少的組成部分。我整理了酒店客房常用英語對話，歡迎閱讀!

酒店客房常用英語對話一

Good morning sir ,welcome to The ritz-carlton Shanghai! 早上好，歡迎來到上海麗思 卡爾頓酒店

Good morning,How are you? 早上好，你好嗎?

Pretty good,How many pieces of luggage do you have? 非常好!請問您有幾件行李呢?

Just one behind in the taxi! 就是計程車後面的一件!

Have you made a reservation ,sir? 請問您有預定嗎?

Absolutely! 沒錯!

This way sir! I will show you to the reception. 這邊請先生，我帶您去前台辦理入住!

酒店客房常用英語對話二

Steven has checked in. Due to a meeting, he has to request an early morning call.

史蒂文已經辦理好了入住手續。由於要參加一個會議，他不得不要求一個早叫服務。

Steven: Good evening! This is Mr. Smith in room 609.

史蒂文：晚上好，我是609房間的史密斯先生。

Receptionist: Good evening, Mr. Smith, What can I do for you?

接待員：晚上好，史密斯先生。你需要什麼服務?

Steven: I'm going to Shanghai early tomorrow morning. So I would like to request an early morning call.

史蒂文：我明天一大早要去上海， 因此我想讓你們明天早上叫醒我。

Receptionist: Yes, Mr. Smith, when would you like us to call you tomorrow morning?

接待員：好的，史密斯先生。您想讓我們明天早上什麼時候叫醒您?

Steven: I have to be at the conference room of the Garden Hotel in Shanghai by 10 o'clock.I think it will take me three hours to get there. It means that I'll have to be on the road before 7 o'clock at the latest.

史蒂文：我10點鍾必須趕到上海花園賓館會議室。我想我要花3個小時到那裡吧。就是說我明天早晨最遲也要7點鍾上路。

Receptionist: That's right.

接待員：是啊!

Steven: Well, in that case,I would like you to wake me up at 5 : 45.

史蒂文：哦，那樣的話，請明早5 點45分時叫醒我。

Receptionist: OK. Good night,Mr. Smith. Have a good sleep.

接待員：好的。晚安，史密斯先生，睡個好覺。

Steven: Good night.

史蒂文：晚安!

酒店客房常用英語對話三

約翰:

Hi, I`m in room 222.

你好.我是住在222房間的客人.

辦事員:

Yes, Can I help you?

你好.你有什麼事?

約翰:

Can I request some items to be brought up?

我能不能請你拿些東西上來?

辦事員:

Of course you can, this is room service.

當然可以.這是我們的房間服務.

約翰:

I would like to request some bandages.

我想要一些綳帶.

辦事員:

No problem, I`ll come up in about five minutes.

沒問題.我大概五分鍾之後上來.

約翰:

Could you also bring me some extra drinking water?

你能不能再給我拿一些飲用水上來?

辦事員:

Okay. I`ll bring an ice bucket along with some water for you.

好的.我會帶一桶冰塊和水給你.

約翰:

Sorry, but I will also need a shaver.

不好意思.我還需要一個刮鬍刀.

辦事員:

Sure. Is there anything else you need me to bring up to your room?

好的.你還需要我帶什麼東西到你的房間嗎?

約翰:

That is all thank you. Please try to hurry, I cut my finger.

就這些了.謝謝你.麻煩你快點.我把手割傷了.

2. 酒店日常英語對話

下面是我整理的酒店日常英語對話，歡迎大家閱讀!

酒店日常英語對話：

-(Knocking at the door.)-(敲門。)

-May I come in?-我可以進來嗎?

-Come in,please.-請進。

-Please don't come in.-請不要進來。

-Just a moment(a minute),please.-請稍等一下。

-I'm sorry to disturb you.May I clean the room,sir?-對不起打擾你了，我來打掃一下房間好嗎?

-All right.Come in,please.-好的，請進來。

-Please clean it when I am out.-我馬上要出去，請等一會兒打掃。

-May I change the water of the thermos now?-我現在可以換水嗎?

-Yes,please.-請換吧。

-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?

-下午我有幾位朋友來訪，請給加些熱水瓶和茶杯。

-Well,we'll send tea into the room when the visitors come.

-好，客人來訪我們會端茶進來的。

-By the way,is there any mail for me?-順便一下，有我的郵件嗎?

-No.If there is,I'll give it to you in time.-沒有。如果有的話，我會及時給你送來的。

-Why did you come in without my permission?-你為什麼沒經我允許就進來了?

-It's my negligence.I beg your pardon.-我疏忽了，請你原諒。

-I come and make the bed.Shall I do it now or later?-我來做夜床，你看是現在做還是等會兒做?

-Since you have come,you may do it now?-既然來了，現在就做吧。

-Here's your clean laundry.you'd better check it.-衣服洗好了，請您過目。

-I am collecting the fee of the long distance call.-我來收長途電話費。

-This is the bill for the room rent of half a day.-這是補半天房金的帳單。

-Here is a telegram for you.-這兒有一封你的電報。

-Why is it unsealed?-它怎麼被拆開了?

-Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver.

-因為電報封面沒有收報人姓名，服務台為了查對姓名而拆開的。

-Have you lost anything today,sir?-先生，你今天丟過什麼東西嗎?

-Yes,a wallet.I'm looking for it now.-丟了一隻皮夾子，我正在找呢。

-What is there in the wallet?-皮夾子里有些什麼?

-My daughter's photo and some money.-有一張我女兒的照片，還有一些錢。

-Look,is this wallet yours?-看，這只皮夾子是不是你的?

-Yes,it's mine.Thank you ever so much.-是我的，太感謝你了。

-I want to borrow China Daily of these days.-我要看這幾天的《中國日報》。

-Please get some copise of China Pictorial for me.-請拿幾份《中國日報》給我。

-Please bring some chairs for me.-請拿幾把椅子來。

-Please get me some soap.-衛生間的肥皂要添了。

-The slippers are wornout.Change them for me,please.-拖鞋壞了，請給換一雙。

-Get a hot-water bottle,please.-請拿一隻熱水瓶給我。

-I feel a bit cold when I sleep.Please get me a blanket.-我睡得有點冷，請給我加一條毯子。

-I need another pillow.-我需要加一隻枕頭。

-All right,I'll get it for you right away.-好的，我就去拿。

-Just a moment,I'll do it right now.-請稍等一下，我馬上給你辦好。

-Excuse me.-對不起。

-I am sorry.-很抱歉。

-I beg your pardon.-請你原諒。

-Pardon me for interrupting.-對不起打擾你們了。

-Please excuse me for coming so late.-請原諒我來遲了。

-I'm sorry I was so careless.-很抱歉我太粗心了。

問候及回答：

1. Good morning (afternoon, evening), sir (madam).

早上(下午、晚上)好，先生(夫人)。

2. How do you do? Glad to meet you.

您好!(初次見面) 很高興見到您。

3. How are you? Fine, Thanks. And you?

您好嗎? 很好，謝謝。您好嗎?

4. Welcome to our hotel (restaurant, shop).

歡迎到我們賓館(餐廳、商店)來。

5. Wish you a most pleasant stay in our hotel.

願您在我們賓館過得愉快。

6. I hope you will enjoy your stay with us. I hope you are enjoying your stay with us.

希望您在我們賓館過得愉快。(客人剛入店時) 希望您在我們賓館過得愉快。(客人在飯店逗留期間)

I hope you have enjoyed your stay with us.

希望您在我們賓館過得愉快。(客人離店時)

7. Have a good time!

祝您過得愉快!

電話用語：

8. **Hotel, front desk. Can I help you?

**飯店，前廳。您找誰?

9. Sorry, I’ve dialed the wrong number.

對不起，我撥錯號了。

10. May I speak to your front office manager?

能和你們前台經理說話嗎?

11. Sorry, he is not in at the moment.

對不起，他現在不在。

12. Would you like to leave a message?

您要留口信嗎?

13. Pardon. I beg your pardon.

對不起，請再說一遍，好嗎? 對不起，請再說一遍，好嗎?

酒店日常英語 句子 二：

Receiving a walk-in guest. 為散客登記

How many people do you have ，XX Mr./Mrs.? 先生/小姐，請問您有幾位?

What kind of room do you prefer，XX Mr./Mrs. Please ? XX先生/小姐，請問您想要哪種房間?

Just a moment, I have to check if there’s a room available XX Mr./Mrs.

XX先生/小姐，請稍等，我看看有沒有空房。

Here is a brochure of our hotel and our tariff, XX Mr./Mrs. 先生/小姐 給您我們酒店介紹和價目表。

We’ll give you a 10% discount, XX Mr./Mrs. XX先生/小姐，我們給您九折優惠。

Would you like to register, please? XX Mr./Mrs. XX先生/小姐，請您登記，好嗎?

You have to register indivially, please. XX Mr./Mrs. XX先生/小姐，請您們分開登記，好嗎?

Would you fill in this registration form, please? XX Mr./Mrs. XX先生/小姐請您填一下登記表。

Would you please put your nationality there, sir? 先生，請您將您的國籍寫在這兒。

Would I ask you to put your name in block capital? XX Mr./Mrs.

XX先生/小姐請用大寫字母寫您的名字，好嗎?

May I have your occupation, please? 請問您的職業?

Would you sign your name, please? /I’ll need your signature. XX Mr./Mrs. XX先生/小姐，請簽名。

Would I see your passport, please?/Sir, would you mind showing your passport? XX Mr./Mrs.

XX先生/小姐，能出示一下您的護照嗎?

I’m afraid your room is not ready yet. Would you mind waiting, please? XX Mr./Mrs.

XX先生/小姐，恐怕您的房間還沒收拾好，希望您不介意在這里等一下。

How would you like to pay by cash or credit card，XX Mr./Mrs. ? XX先生/小姐,請問您是現金或是信用卡付款?

How long will you stay here，XX Mr./Mrs.? XX先生/小姐，您准備在我們酒店住多久?

How would you like to settle you Account? In cash or by credit card? XX Mr./Mrs.

XX先生/小姐，您付現金還是用信用卡付賬?

Please pay at the cashier over there，XX Mr./Mrs. XX先生/小姐，請到那邊的收銀台付款。

Would you mind filling out this form while I prepare your keycard? XX Mr./Mrs.

XX先生/小姐，在我准備鑰匙卡的時候，您能填一下這張表嗎?

May I have your passport so that I can fill in you visa number and place of entry , xx Mr./Mrs.

XX先生/小姐，能用一下您的護照填一下您的簽證號碼和入境口岸嗎?

Would you tell me your departure date? / What time will you check out? XX Mr./Mrs.

XX先生/小姐能告訴我您的離店日期嗎?

Our rack rate is RMB 498，XX Mr./Mrs.. XX先生，我們的門市價格是498元。

The room rate for a double room is RMB 368 plus 15% service charge, not including breakfast. XX Mr./Mrs.

XX先生/小姐，雙人房是368元加上15%的服務費，不包括早餐。

I have to ask you to pay RMB1500 for deposit，XX Mr./Mrs.. XX先生/小姐，您需要付1500元人民幣作為押金。

As a hotel policy, we require one day’s room charge as deposit for guests without a reservation.

按酒店規定，沒有預訂的客人得付一天房費作為押金。

Would you like a smoking or non-smoking room , XX Mr./Mrs.?

XX先生/小姐，您需要一間吸煙房還是不吸煙房?

XX Sir/Madam, you room number is 2103. This is your room key. The rate is RMB 498 for one night, no service charge. And the bellboy will show you to your room. Have a nice stay.

XX先生/小姐，您的房間號碼是2103。這是您的房間鑰匙，房間是498元每晚，免服務費。行李生會帶您去房間的，祝您愉快。

Please remember to return your key before you leave our hotel , XX Mr./Mrs.

XX先生/小姐，在您離開酒店前，請記住歸還鑰匙。

Sir, Here is your room key and room card for you. And your room rate includes one buffet breakfast in the western restaurant.

先生，這是您的房間鑰匙和房卡，您的房費包括西餐廳的一次(自助)早餐。

The check-out time is postponed to 2:00pm/ You can check out before 2:00 pm tomorrow. XX Mr./Mrs.

XX先生/小姐，我們的退房時間延遲到下午2：00。

XX Mr./Mrs. Would you please sign your name here? XX先生/小姐，請您簽一下名?

XX Mr./Mrs. May I confirm your departure date , Please ? XX先生/小姐，能確認一下您的離店日期嗎?

Registering a tour group 為團隊登記

XX Mr./Mrs. Who is the Tour leader, please? XX先生/小姐，請問誰是領隊?

I’d like to reconfirm your reservation and the schele for the period of your stay. XX Mr./Mrs.

XX先生/小姐，我想確認一下貴團的預訂和日程。

Is there any change in the number in your group ，XX Mr./Mrs.? XX先生/小姐，您的團隊人數有變化嗎?

You have made a reservation for 14 double rooms and 6 single rooms. Here is the rooming list, is that right? XX Mr./Mrs.

XX先生/小姐，您們預訂了14個雙人間和6個單人間。 這是住房名單，對嗎?

XX Mr./Mrs. Here are the room keys and breakfast vouchers. XX先生/小姐，這是房間鑰匙和早餐券。

XX Mr./Mrs. Your check out time is 8:00 a.m. on the 16th. Has there been any change in your schele? We’ll arrange a morning call at 6:30 am.

XX先生/小姐，您們是16日早8：00離店，日程有變化嗎?我們安排早6：30叫早。

XX Mr./Mrs. If there is any change, Would you notify the Front Desk, please?

XX先生/小姐，如有變化，請通知前台。

3. 酒店英語口語

基本待客英語

（一）在正式的英語表現里，疑問基本句型可分為下列四種：

1. May I ~

2. Could you ~

3. Would you ~

4.Shall I ~?

只要理解這四種基本的句型，就可以處理大部分業務上的狀況。

1．自己要做什麼事時，就使用May I ~

May I have your name, please?
請問尊姓大名

May I have your check-out time, please?
請問您什麼時候結帳離開？

May I see your passport, please?
請讓我看一下您的護照好嗎？

May I know your nationality, please?
請問您的國籍是什麼？

2． 麻煩客人時，可使用Could you ~

Could you fill out the form, please?
請您填寫這張表格好嗎？

Could you write that down, please?
請您寫下來好嗎？

Could you draft the fax, please?
請您寫下傳真的草稿好嗎？

Could you hold the line, please?
請不要掛電話好嗎？

3．詢問客人的喜好或是做什麼時，可使用Would you ~

Would you like tea or coffee?
請問您要喝茶還是咖啡？

Would you like to take a taxi?
請問您要搭計程車嗎？

Would you mind sitting here?
請問您介意坐在這里嗎？

** 只要在疑問詞後加「Would you ~」，就可以提出大部分的詢問。

When would you like to visit Foshan?
請問您想要何時參觀佛山？

When would you like to have lunch?
請問您想在哪裡用餐？

What time would you like to eat?
請問您想何時用餐？

Who would you like to contact?
請問您想和誰聯絡？

Which kind of room would you prefer?
請問您喜歡哪一種房間？

How would you like to settle your bill?
請問您的賬單如何處理？

How long would you like to stay?
請問您要逗留多久？

How many tickets would you like to buy?
請問您要買幾張票？

4．在提供建議協助、徵求意見時，可使用Shall I ~ 或Would you like me to do ~?

Shall I draw the curtains?
請問需要我把窗簾拉上嗎？

Shall I draw you a map?
請問要我為您畫一張地圖嗎？

Shall I make the reservation for you?
請問要我為您安排預約嗎？

（二）招呼語

Good morning. (用於中午以前)

Good afternoon. (用於中午至下午六點以前)

Good evening. (用於下午六點過後)

在這些招呼語的後面接句子，例如：

Good morning, sir. Are you checking-out?
早上好，先生，請問您要退房嗎？

Good afternoon, sir. Welcome to FOSHAN Electrcical Hotel.
中午好，先生，歡迎光臨佛山電子賓館

Good evening, Ms. May I help you?
晚上好，小姐，請問我能為您服務嗎？

後面也可以接上自己酒店名稱、部門名稱，如：

Good morning, sir. This is the Front Desk. May I help you?
早上好，先生。這里是服務台，請問您需要服務嗎？

（三）回答

1.一般性的回答

I see, sir.

我明白了，先生。

Certainly, sir.

好的，先生。

2.請對方再等一會兒

Just a moment, please.

請稍等。

Thank you for waiting.

您久等了，先生。

I am very sorry to have kept you waiting.

很抱歉讓您久等了。

Could you wait a little longer, please?

請您稍候好嗎？

3.要麻煩客人或是拒絕客人的要求時

拒絕客人時，不要一口回絕說「No.」，要委婉一些。

I am afraid I can』t do that.

不好意思，我恐怕沒辦法那樣做。

Excuse me, sir. Please let me pass.

不好意思，先生，麻煩讓我過一下。

4.道歉

如果是自己的錯就說「I am sorry.」; 如果是公司的錯，就說：「We are sorry.」。

I am very sorry for the delay.

很抱歉延誤了時間

I am very sorry for the inconvenience.

很抱歉造成您的不便。

I would like to apologize for the mistake.

為這個錯誤我深致歉意。

5.客人對自己說「Thank you.」時回答

You are welcome.

不客氣。

Thank you, sir.

謝謝您，先生。

Thank you very much.

非常感謝您。

6.交給客人某些東西時，可以說

Here you are.

您要的東西在這里。

Here is your room key.

這是您的房間鑰匙。

Here it is.

這是您的東西。

7． 當客人准備離開時，可以說：

Have a nice day.

祝您有美好的一天。

Please enjoy your stay

祝您住宿愉快。

We hope to see you again soon.

希望不久能再次見到您。

Thank you for staying with us.

謝謝光臨。

8．當客人的英語難以理解時

面對客人的疑問，不要只是一味地傻笑，或是一直說Yes, Yes.如果聽不懂事，要向客人提出疑問，或是先向對方說「Just a moment, please.」, 然後請求他人協助。

Pardon?

對不起？

Pardon me?

對不起？

I beg your pardon?

對不起請再說一遍好嗎？

Could you repeat that, please?

請您重復一遍好嗎？

若是不敢肯定對方所說的部分內容時，可以將不明白的部分重復一遍，如：

Excuse me, sir. Do you mean you lost your room key？

不好意思，先生，您是說您丟了房間的鑰匙？

電話英語的應對

1． 接電話時不可以簡單地回答「Hello」,而應報上自己的公司或所屬單位的名稱。例如：

「Hello, this is Information Desk.」

您好，這里是問詢處。

「Information Desk speaking. May I help you?」

問詢處，請問您要服務嗎?

2.打錯電話時

如果是外線打錯時，可以回答：

I am afraid you have the wrong number.

不好意思，您打錯電話了。

This is the FOSHAN Electrcical Hotel,

這里是佛山電子賓館.

如果是匯流排轉錯內線時，可以回答：

This is Room Reservations. I』ll transfer your call to Restaurant Reservations.

這里是客房預約處，我幫您轉接到餐廳預約櫃台。

3.當負責的工作人員不在時

I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m.

不好意思，林先生現在外出。他應該會在下午5點左右回來。

I am afraid Mr.Hao is on another line. Could you hold the line, please?

不好意思，郝先生正在講電話。請您在線上稍侯好嗎？

I』ll tell him to call you back when he returns.

他回來時，我會請他回電。

May I have your name and phone number, please?

請告訴我您的大名和電話好嗎？

4.當會話結束時

結束電話中的對話時，不可以簡單說「bye-bye」,最好說：

Thank you for calling.

感謝您的來電。

You are welcome, sir.

先生，不客氣。

We look forward to hearing from you.

我們靜候您的佳音。

Please contact me if you have any further questions.

如果您有任何其他問題，請和我聯絡。

三．櫃台服務

B=行李服務員（Bellman）

C=服務員 (Clerk)

H=客房服務員（Housekeeping）

BC=領班（Bell Captain）

G=客人（Guest）

To the Front Desk.

帶客人到櫃台

B: Good evening, Ms. Welcome to FOSHAN Electrcical Hotel.

小姐，晚安。歡迎光臨佛山電子賓館。

G: Thank you.

謝謝你。

B: How many pieces of luggage do you have?

請問您有多少件行李？

G: Just this three.

只有這3件。

B: Two suitcases and one bag. Is that right?

2個旅行箱和1個手提皮包，這樣對嗎？

G: Yes. That』s all.

對，就這些了。

B: I』ll show you to the Front Desk. This way, please. I』ll put your bags by the post over there.

我來帶您到櫃台，這邊請。我先將您的行李放在柱子旁邊。

G: I see, thanks.

我知道了，謝謝。

B: A bellman will show you to your room when you have finished checking-in.

當您辦好住宿登記時，行李服務員會帶您到房間。

G: OK. Fine.

好極了。

B: Please enjoy your stay.
祝您住宿愉快。

4. 酒店客房常用英語有哪些

酒店客房常用英語-喚醒服務Wake-up Call Service.
A：客房服務，我能為您做些什麼嗎？
A: Room service, can I help you?

B：我們早要去紐約，因此我想讓你們明天早上叫醒我。
B: I』m going to Newyork early tomorrow morning. So I would like
to request an early morning call.

A：沒問題，那麼您想讓我們明天早上什麼時候叫醒您？
A: No problem, at what time would you like us to call you
tomorrow morning?

B：請在明早6闃印?
B: At 6 sharp tomorrow morning, please.

B：請用電話叫醒，我不想吵醒鄰居。
B: By phone, please. I don』t want to disturb my neighbors.

A：好的，那麼我們明早6點叫醒您。
A: OK. So we will wake you up at 6:00 tomorrow morning.

A：你好，我想要辦理入住。
A: Hello, I would like to check in, please.

B：您在我們這里預定客房了嗎？
B: Do you have a reservation with us?

A：是的，我在你們酒店預訂了今晚的房間。
A: Yes, I booked a room here for tonight.

B：請問您的尊姓大名？
B: May I have your name, please?

B：請讓我看一下您的護照好嗎？
B: May I see your passport, please?

A：可以，這里給你。
A: Ok, here you are.

B：我們為您保留了001房間。
B: We have Room 001 reserved for you.

B：請您填一下這份來客登記卡。
B: Would you mind filling in his form, please?

A：好的。
A: All right.

B：請您在上面簽上您的姓名，好嗎？
B: Could you sign your name here, please?

A：可以了嗎，先生？
A: Will that be all right, sir?

B：好了，祝您在我們酒店過得愉快。
B: Yes, I hope you』ll enjoy your stay in our hotel.
------------------------
歡迎和問候語：
1、Good morning(afternoon , evening) , sir(madam)
早上（下午、晚上）好，先生（夫人）。
2、How do you do?
您好！（初次見面）
Glad to meet you .
很高興見到您。
3、How are you?
您好嗎？
Fine , Thanks . And you ?
很好，謝謝。您好嗎？
4、Welcome to our hotel (restaurant , shop).
歡迎到我潛齬藎ú吞?⑸痰輳├礎?
5、Wish you a most pleasant stay in our hotel .
願您在我們賓館過得愉快。
6、I hope you will enjoy your stay with us.
希望您在我們賓館過得愉快。（客人剛入店時）
I hope you are enjoying your stay with us.
希望您在我們賓館過得愉快。（客人在飯店逗留期間）
I hope you have enjoyed your stay with us.
希望您在我們賓館過得愉快。（客人離店時）
7、Have a good time!
祝您過得愉快！
電話用語：
8、**hotel , front desk . Can I help you?
**飯店，前廳。您找誰？
9、Sorry , I』ve dialed the wrong number .
對不起，我撥錯號了。
10、May I speak to your general manager?
能和你們總經理說話嗎？
Speaking.
我就是。
11、Sorry , he is not in at the moment .
對不起，他現在不在。
Would you like to leave a message ?
您要留口信嗎？
12、Pardon.
對不起，請再說一遍，好嗎？
I beg your pardon.
對不起，請再說一遍，好嗎？
祝賀語：
13、Congratulations!
祝賀您！
14、Happy birthday!
生日快樂！
15、Happy new year!
新年快樂！
16、Merry Christmas!
聖誕快樂！
17、Have a nice holiday!
假日快樂！
18、Wish you every success!
祝您成功！
答謝和答應語:
19、Thank you (very much) .
謝謝您（非常感謝）。
20、Thank you for your advice (information , help)
感謝您的忠告（信息、幫助）。
21、It』s very kind of you .
謝謝，您真客氣。
22、You are welcome .
不用謝。
23、Not at all.
不用謝。
Don』t mention it .
不用謝。
24、It』s my pleasure .
非常高興為您服務。
(With pleasure.)
(My pleasure.)
25、I am at your service .
樂意為您效勞。
26、Thank you for staying in our hotel.
感謝您在我們酒店下榻。
27、I』m sorry .
很抱歉。
28、Excuse me .
對不起。
29、I』m sorry ,It』s my fault.
很抱歉。那是我的過錯。
30、Sorry to have kept you waiting .
對不起，讓您久等了。
31、Sorry to interrupt you .
對不起，打擾您了。
32、I』m sorry about this.
對此表示抱歉。
33、I apologize for this.
我為此道歉。
34、That』s all right.
沒關系。
35、Let』s forget it.
算了吧。
征詢語：
36、Can(May)I help you?
我能幫您什麼嗎？
Yes, please.
好的。
37、What can I do for you .
我能為您干點什麼？
38、Is there anything I can do for you ?
有什麼能為您效勞的嗎？
39、Just a moment , please.
請稍等一下。
40、May I use your phone?
我能借用您的電話嗎？
Certainly.
當然可以。
Yes, of course .
當然可以。
指路用語:
41、Go upstairs/downstairs.
上樓/下樓。
42、It』s on the second (third) floor .
在二（三）樓。
43、Excuse me.
對不起。
Where is the washroom (restroom, elevator)?
請問盥洗室（休息室、電梯）在哪兒？
This way ,please.
請這邊走
Turn left /right.
往左轉/右轉。
45、It』s in the lobby near the main entrance.
在大廳靠近大門。
46、It』s in the basement at the end of the corridor.
在地下室走廊盡頭。
提醒用語：
47、Mind/(Watch)your step.
請走好。
48、Please be careful.
請當心。
49、Please don』t leave anything behind.
請別遺忘您的東西。
50、Don』t worry.
別擔心。
51、Take it easy.
放心好了。
52、Please don』t smoke here.
請不要在這邊抽煙。

告別語：
53、Goodbye.
再見。
54、See you late.
再見。
55、Good night .
晚安。
56、See you tomorrow.
明天見。
57、Goodbye and thank you for coming.
再見，謝謝您的光臨。
58、Goodbye and hope to see you again.
再見，希望再見到您。
59、Have a nice trip!
一路平安！
60、Wish you a pleasant journey! Good luck!
祝您旅途愉快！祝您好運！
前廳：
1、Have you a reservation?
您預定過了嗎？
2、May I know your name and room number?
您能告訴我您的名字與房間號嗎？
3、Here is your room key.
給您房間鑰匙。
4、Please pay at the cashier』s desk over there.
請去那邊帳台付款。
5、Are these your baggage?
這些是您的行李嗎？
May I take them for you?
我來幫您拿好嗎？
客房部
6、Housekeeping .May I come in?
客房服務員，我可以進來嗎？
7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.
請把要洗的東西放在浴室門後的洗衣袋中。
8、I hope I』m not disturbing you.
我希望沒有打擾您。
9、One moment ,madam. I』ll bring them to you right away .
等一會兒，夫人。我馬上送來。
10、I』ll send for an electrician( doctor , ……)
我給您請電工（大夫……）。
餐飲部：
11、Sit down , please .Here is the menu.
請坐，給您菜單，先生。
May I take your order ,sir?
您要點菜嗎？
12、What would you like to have ,coffee or tea?
您要喝咖啡還是茶？
13、Would you like to have any wine with you dinner?
您用餐時要喝點酒嗎？
14、Service hours are:
（餐廳）供應時間是：
7:00a.m.to 9:00a.m.for breakfast.
早餐7點到9點。
11:30a.m.to1: 30p.m.for lunch.
午餐11點半到1點半。
6:30p.m.to 8:30p.m.for dinner.
晚餐6點半到8點半。
15、Here is the bill. Please sign it.
這是您的帳單，請簽字。
銷售用語：
1、What kind of rooms(foods) would you like to have?
您需要什麼樣的房間（吃什麼樣的菜）？
2、Here is a brochure of our hotel and tariff.
這是介紹我們飯店的小冊子和價目表。
3、We』ll give you a 10%(ten percent ) discount.
我們給您九折優惠。
4、We』ll offer tour guides complimentary breakfasts.
我們給陪同提供免費早餐。
5、We accept your terms.
我們接受您的條件。
公關用語：
6、May I introce myself?
讓我介紹我自己。
7、May I present you a litter souvenir?
請接受我們的一點小紀念品。
8、Let』s drink to our friendship!
為我們的友誼乾杯！
9、Let me propose a toast to the health of our guests!
建議為在座客人的健康乾杯！
10、Cheers!
乾杯！
(Bottoms!)
徵求意見用語：
11、How do you like Chinese food?
您喜歡中國菜嗎？
12、What do you think of our service ?
您對我們的服務有什麼意見？
13、Thank you for your comments(compliment, suggestions).
謝謝您給我們提的意見（贊揚、建議）。
14、I』m afraid it』s against the hotel』s regulations.
這是違反飯店規章制度的。
15、In our hotel we don』t accept tips.
我們飯店是不收小費的。
It』s our pleasure to serve our guests well.
我們為能為客人服務好而感到高興。
Thank you all the same.
然而，還是要謝謝您。
16、I』m afraid you』ll have to pay for thedamage.
您必須賠償。
17、Thank you for telling us about it.
謝謝您告訴我們
I』ll look into the mater right away.
我馬上去處理這件事情。
18、Iassure you it wont happen again.
我保證此類事情不會再發生。
19、Please don』t worry ,sir (madam)
先生（夫人），請不必擔心。
I』;; send someone up to your room right away.
我馬上派人到你的房間去。
20、I can』t guarantee anything ,but I』ll try my best.
我不能保證，但我會盡力而為。
21、What can I show you.
您要買什麼？
22、How do you like this fashion (color ,size ,design )?
您喜歡這種款式（顏色、尺寸、圖案）嗎？
23、The extra large size of this color is out of stock.
這種顏色的特大號已經賣完了。
Please try us again tomorrow.
請明天再來看看。
24、They are altogether 175(one hundred and seventy-five) yuan.
共計175元。
You may pay in cash or with credit card.
您可以付現金也可以用信用卡。
25、You have made a good choice, you have very good taste.
您真會買東西。您眼力真好。

5. 酒店服務英語急用句WORD

中文名稱：酒店服務英語急用句
英文名稱：Instant service english for hotel servers

At the hotel 賓館服務

register 登記
hotel 飯店
Just a minute. 稍候。
single room 單人間
double room 雙人間

主要句型：

I have a room registered in your hotel.
我在這家賓館預定了一個房間。
Just a minute, please.
請稍候。

情景會話：

A: Good evening, sir. Can I help you?
晚上好，先生。需要幫忙嗎？
B: I have a room registered in your hotel. My name is John Smith.
我在這家賓館預定了一個房間。我的名字是約翰·史密斯。
A: Just a minute, please. Yes, a single room for October 15.
請稍候。是的，十月十五日一個單人間。
B: That's right.
正是。

用法說明：

到達所預定的飯店後，首先要到總台詢問房間是否已經確認，這時候總台的服務員會馬上查詢記錄，通常接待的問話是Can I help you？或What can I do for you? 這類的句型，意思是我能幫你嗎？回答的時候只需報出名字和預定的時間就可以了。

register是登記的意思， to have a room registered的意思是登記了一個房間。Just a minute, please. 是請您稍候的意思，表達同樣的意思也可以說A moment please.。October 15應該讀成：15th；October 20應該讀成：20th

補充情景對話：

A: Excuse me. I』m John Smith from the United States. I have made a reservation here for a week.
對不起, 我是從美國來的約翰·史密斯。我在這兒預定了為期一周的房間。
B: OK. Let me check. Ah yes. It』s for you and your friend.
好的, 讓我查一下. 啊, 是的. 是為你和你的朋友預定的.
A: That』s right.
對.
B: Would you please fill out this form?
請填一下這張表
A: Certainly.
好吧.

替換練習：

I have a room registered in your hotel. My name is John Smith.
我在這家賓館預定了一個房間。我的名字是約翰·史密斯。
a table reserved in your restaurant Martin Gorden
在這家飯店預定了一張桌子 馬丁·戈登
a double room registered in your hotel Mary Yearwood
在這家賓館預定了一個雙人房間 瑪麗·葉伍德
a return ticket reserved in your agency Mike Mead
在這家售票處預定了一張回程票 邁克·米德

At the hotel 賓館服務(2)

基本詞彙：

pay 支付
cash 現金
in cash 用現金
credit card 信用卡
by credit card 用信用卡
bellboy 服務生
luggage 行李

主要句型：

Are you paying in cash or by credit card？
您是付現金還是用信用卡支付？
Have a pleasant day.
祝您愉快。

情景會話：

A: Are you paying in cash or by credit card？
您是付現金還是用信用卡支付？
B: Cash.
現金。
A: Here's your key card, sir. Room No. 1505. The bellboy will take your luggage to your room. Have a pleasant day.
這是您的鑰匙，先生。是1505號房間。服務生會將您的行李送到您的房間。祝您愉快。
B: Thank you.
謝謝。

用法說明：

對話中in cash是用現金的意思，to pay in cash就是用先現金支付。credit card是信用卡，by credit card：用信用卡，如果用信用卡支付就該說to pay by credit card。

Room No.1505是1505房間，bellboy是美國英語中的旅館服務員。說祝您愉快，表達方式是Have a pleasant day. 或Have a nice day.也是同樣的意思。

補充情景對話：

A: Good morning, Miss. We』d check out today.
早上好, 小姐, 我們今天要退房.
B: May I have your name and room number?
請告訴我您的名字和房號.
A: John Smith, Room 1505.
約翰·史密斯, 1505號房間.
B: Just a minute, please. I』ll have the bill ready.
請等一下, 我馬上把賬單准備好.
A: That』s all right.
好的.

替換練習：

1．Are you paying in cash？
您是付現金嗎？
by credit card用信用卡支付
2．Have a pleasant day.
祝您愉快。
stay 住得愉快
journey旅途愉快
trip旅行愉快

6. 找一段英語對話，關於客房服務的

酒店客房英語對話（一）
請提供客房服務.
Room service, please.
請提供叫早服務.
A wake-up call, please.
A wake-up call at seven tomorrow morning, please. (請明天早晨7點鍾叫醒我.)
Certainly, ma'am. (好的.)
I'd like a wake-up call, please.
May I have a wake-up call? (早晨能叫醒我嗎?)

酒店客房英語對話（二）
我可以借一下吹風機嗎?
Can I borrow a hair dryer? *borrow"借入".
請送一壺咖啡.
Please bring me a pot of coffee.
Please bring me a pot of coffee. (請送一壺咖啡.)
How many cups would you like? (您要幾個杯子?)

酒店客房英語對話（三）
請提供洗衣服務.
Laundry service, please. *laundry "洗衣".
什麼時候能弄好?
When will it be ready?
When will it be ready? (什麼時候能弄好?)
Tomorrow morning at ten. (明天上午10點.)
請告訴我您的房間號碼.
Your room number, please.
501房間.
This is room 501. *501的說法是five o one.
請進.
Come in.

酒店客房英語對話-在飯店遇到困難時

酒店客房英語對話（四）
沒有熱水.
There is no hot water.
There is no hot water. (沒有熱水.)
Are you sure about that? (您肯定沒有嗎?)
隔壁太吵了.
The room next door is noisy.
我能再要一把房間鑰匙嗎?
Could I possibly have another room key? *因為有possibly,所以使得說法更禮貌.
Could I please have another room key?
May I have another room key?
Is it all right if I have another room key?

7. 求一篇英語預定客房的情景對話，最好帶中文翻譯，大概20句，謝謝各位大神了！

寫好「預定客房的情景對話」的英語文章，只有自身有扎實的英語基礎的情況下，才能夠寫出優秀的情景對話英語文章出來，建議學習在線外教一對一課程的，跟著外教學純正的英語口語，課程價格合理每一節課不超過20元，或者先領取免費試聽課看看合不合適。

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英語預定客房的情景對話範文如下：

Guest: Hello, is that Jinjiang Hotel? 你好，是錦江大酒店嗎？
Operator: Hello, this is the switchboard operator of the hotel. What can I do for you? 您好，我是酒店總機接線員，您有什麼事需要我做嗎？
Guest: I want to have a reservation for a room. 我想預訂客房。
Operator: Hold the line and let me transfer to the front desk for you. 請不要掛電話，我幫您轉接總台.

Clerk: Hello, this is the front desk speaking. I'm at your service. 您好，我是總台，願為你效勞。
Guest: I want a room in your hotel. 我想定一個房間。
Clerk: What kind of room do you want, a standard or a flat? 您想要什麼房間，標准間還是套間？
Guest: A standard. 標間
Clerk: Ok. When are you going to check in, please?好的。請問您什麼時候入住？
Guest: Th day after tomorrow. 後天。
Clerk: In the morning or aftenoon? 上午還是下午？
Guest: At six in the aftrnoon. 下午六點。
Clerk: And how many days will you plan to stay, please? 請問，請問您打算住幾日？
Guest: Three days. 三天。
Clerk: All right. We are looking forward to your conming. See you the day after tomorrow. 好的，期待您的到來，後天見。

希望可以幫到你啦！

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8. 酒店客房英語

Hotel Room

英 [həʊˈtel ruːm] 美 [hoʊˈtel ruːm]

旅館房間;酒店客房;酒店房間;客房。

room

英 [ruːm] 美 [ruːm]

n.房間;室;有…室的內;有…個房間的;客房。

v.租房;合住。

.

托妮在離阿茨容費爾德不遠的一家賓館訂了一個房間。

(8)酒店客房英語培訓句子擴展閱讀：

room的用法：

room的基本意思是「房間,室」,常指單人住戶使用的房間,不僅可指住宅樓里,而且也可指公共宿舍,或旅館里的單元房間,有時還指公共廚房和其他公用設施的房間。是可數名詞。

room的另一個意思是「空間,地方,餘地」,用於比喻時可指「機會」,是抽象名詞,不可數,其前不可加冠詞,謂語動詞應用單數形式。

room可用動詞不定式作定語,但不可用動名詞作定語。

rooms還可作「住所」解。the smallest room的意思是「室內的廁所」,多用於英式英語的口語中。

9. 請問賓館用到的一些簡單的接待客人的英語句子

標准雙人間（ST）
標准單人間（SK）
豪華雙人間（DT）
豪華單人間（DK)
商務套房（JS）

Daily Service 日常服務

-(Knocking at the door.)-(敲門。)

-May I come in?-我可以進來嗎?

-Come in,please.-請進。

-Please don't come in.-請不要進來。

-Just a moment(a minute),please.-請稍等一下。

-I'm sorry to disturb you.May I clean the room,sir?-對不起打擾你了，我來打掃一下房間好嗎?

-All right.Come in,please.-好的，請進來。

-Please clean it when I am out.-我馬上要出去，請等一會兒打掃。

-May I change the water of the thermos now?-我現在可以換水嗎?

-Yes,please.-請換吧。

-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?
-下午我有幾位朋友來訪，請給加些熱水瓶和茶杯。

-Well,we'll send tea into the room when the visitors come.
-好，客人來訪我們會端茶進來的。

-By the way,is there any mail for me?-順便一下，有我的郵件嗎?

-No.If there is,I'll give it to you in time.-沒有。如果有的話，我會及時給你送來的。

-Why did you come in without my permission?-你為什麼沒經我允許就進來了?

-It's my negligence.I beg your pardon.-我疏忽了，請你原諒。

-I come and make the bed.Shall I do it now or later?-我來做夜床，你看是現在做還是等會兒做?

-Since you have come,you may do it now?-既然來了，現在就做吧。

-Here's your clean laundry.you'd better check it.-衣服洗好了，請您過目。

-I am collecting the fee of the long distance call.-我來收長途電話費。

-This is the bill for the room rent of half a day.-這是補半天房金的帳單。

-Here is a telegram for you.-這兒有一封你的電報。

-Why is it unsealed?-它怎麼被拆開了?

-Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver.
-因為電報封面沒有收報人姓名，服務台為了查對姓名而拆開的。

-Have you lost anything today,sir?-先生，你今天丟過什麼東西嗎?

-Yes,a wallet.I'm looking for it now.-丟了一隻皮夾子，我正在找呢。

-What is there in the wallet?-皮夾子里有些什麼?

-My daughter's photo and some money.-有一張我女兒的照片，還有一些錢。

-Look,is this wallet yours?-看，這只皮夾子是不是你的?

-Yes,it's mine.Thank you ever so much.-是我的，太感謝你了。

-I want to borrow China Daily of these days.-我要看這幾天的《中國日報》。

-Please get some copise of China Pictorial for me.-請拿幾份《中國日報》給我。

-Please bring some chairs for me.-請拿幾把椅子來。

-Please get me some soap.-衛生間的肥皂要添了。

-The slippers are wornout.Change them for me,please.-拖鞋壞了，請給換一雙。

-Get a hot-water bottle,please.-請拿一隻熱水瓶給我。

-I feel a bit cold when I sleep.Please get me a blanket.-我睡得有點冷，請給我加一條毯子。

-I need another pillow.-我需要加一隻枕頭。

-All right,I'll get it for you right away.-好的，我就去拿。

-Just a moment,I'll do it right now.-請稍等一下，我馬上給你辦好。

-Excuse me.-對不起。

-I am sorry.-很抱歉。

-I beg your pardon.-請你原諒。

-Pardon me for interrupting.-對不起打擾你們了。

-Please excuse me for coming so late.-請原諒我來遲了。

-I'm sorry I was so careless.-很抱歉我太粗心了。