面試英語前台培訓

『壹』 五星級酒店前台接待英語面試要注意什麼

首先你要准備好作為一個前台接待必要的幾句口語比如:can
i
help
you
?
what
can
i
do
for
you
?等
面試時他們會問你一些比較普通的題目,就是模擬現場的那種,他們會用實際問題問你,比如問你如果客人的東西丟了,你應該怎麼幫忙?或者如果客人有什麼意見或者建議你又怎麼處理?等等你就用你自己的想像力去想一切客人可能遇到的問題都將可能成為你的問題,只要准備充分沒問題的,還有不一定要說的多快,一定要清楚,還有別緊張,加油!!

『貳』 請該如何做酒店前台英語培訓呢/ 我不知道該往何處著手本人英語也不好，所以就想請教下大家，或則是了解

基本待客英語

（一）在正式的英語表現里，疑問基本句型可分為下列四種：

1. May I ~

2. Could you ~

3. Would you ~

4.Shall I ~?

只要理解這四種基本的句型，就可以處理大部分業務上的狀況。

1．自己要做什麼事時，就使用May I ~

May I have your name, please?
請問尊姓大名

May I have your check-out time, please?
請問您什麼時候結帳離開？

May I see your passport, please?
請讓我看一下您的護照好嗎？

May I know your nationality, please?
請問您的國籍是什麼？

2． 麻煩客人時，可使用Could you ~

Could you fill out the form, please?
請您填寫這張表格好嗎？

Could you write that down, please?
請您寫下來好嗎？

Could you draft the fax, please?
請您寫下傳真的草稿好嗎？

Could you hold the line, please?
請不要掛電話好嗎？

3．詢問客人的喜好或是做什麼時，可使用Would you ~

Would you like tea or coffee?
請問您要喝茶還是咖啡？

Would you like to take a taxi?
請問您要搭計程車嗎？

Would you mind sitting here?
請問您介意坐在這里嗎？

** 只要在疑問詞後加「Would you ~」，就可以提出大部分的詢問。

When would you like to visit Shanghai?
請問您想要何時參觀上海？

When would you like to have lunch?
請問您想在哪裡用餐？

What time would you like to eat?
請問您想何時用餐？

Who would you like to contact?
請問您想和誰聯絡？

Which kind of room would you prefer?
請問您喜歡哪一種房間？

How would you like to settle your bill?
請問您的賬單如何處理？

How long would you like to stay?
請問您要逗留多久？

How many tickets would you like to buy?
請問您要買幾張票？

4．在提供建議協助、徵求意見時，可使用Shall I ~ 或Would you like me to do ~?

Shall I draw the curtains?
請問需要我把窗簾拉上嗎？

Shall I draw you a map?
請問要我為您畫一張地圖嗎？

Shall I make the reservation for you?
請問要我為您安排預約嗎？

（二）招呼語

Good morning. (用於中午以前)

Good afternoon. (用於中午至下午六點以前)

Good evening. (用於下午六點過後)

在這些招呼語的後面接句子，例如：

Good morning, sir. Are you checking-out?
早上好，先生，請問您要退房嗎？

Good afternoon, sir. Welcome to Yaxin Hotel.
中午好，先生，歡迎光臨亞新賓館

Good evening, Ms. May I help you?
晚上好，小姐，請問我能為您服務嗎？

後面也可以接上自己酒店名稱、部門名稱，如：

Good morning, sir. This is the Front Desk. May I help you?
早上好，先生。這里是服務台，請問您需要服務嗎？

（三）回答

1.一般性的回答

I see, sir.

我明白了，先生。

Certainly, sir.

好的，先生。

2.請對方再等一會兒

Just a moment, please.

請稍等。

Thank you for waiting.

您久等了，先生。

I am very sorry to have kept you waiting.

很抱歉讓您久等了。

Could you wait a little longer, please?

請您稍候好嗎？

3.要麻煩客人或是拒絕客人的要求時

拒絕客人時，不要一口回絕說「No.」，要委婉一些。

I am afraid I can』t do that.

不好意思，我恐怕沒辦法那樣做。

Excuse me, sir. Please let me pass.

不好意思，先生，麻煩讓我過一下。

4.道歉

如果是自己的錯就說「I am sorry.」; 如果是公司的錯，就說：「We are sorry.」。

I am very sorry for the delay.

很抱歉延誤了時間

I am very sorry for the inconvenience.

很抱歉造成您的不便。

I would like to apologize for the mistake.

為這個錯誤我深致歉意。

5.客人對自己說「Thank you.」時回答

You are welcome.

不客氣。

Thank you, sir.

謝謝您，先生。

Thank you very much.

非常感謝您。

6.交給客人某些東西時，可以說

Here you are.

您要的東西在這里。

Here is your room key.

這是您的房間鑰匙。

Here it is.

這是您的東西。

7． 當客人准備離開時，可以說：

Have a nice day.

祝您有美好的一天。

Please enjoy your stay

祝您住宿愉快。

We hope to see you again soon.

希望不久能再次見到您。

Thank you for staying with us.

謝謝光臨。

8．當客人的英語難以理解時

面對客人的疑問，不要只是一味地傻笑，或是一直說Yes, Yes.如果聽不懂事，要向客人提出疑問，或是先向對方說「Just a moment, please.」, 然後請求他人協助。

Pardon?

對不起？

Pardon me?

對不起？

I beg your pardon?

對不起請再說一遍好嗎？

Could you repeat that, please?

請您重復一遍好嗎？

若是不敢肯定對方所說的部分內容時，可以將不明白的部分重復一遍，如：

Excuse me, sir. Do you mean you lost your room key？

不好意思，先生，您是說您丟了房間的鑰匙？

電話英語的應對

1． 接電話時不可以簡單地回答「Hello」,而應報上自己的公司或所屬單位的名稱。例如：

「Hello, this is Information Desk.」

您好，這里是問詢處。

「Information Desk speaking. May I help you?」

問詢處，請問您要服務嗎?

2.打錯電話時

如果是外線打錯時，可以回答：

I am afraid you have the wrong number.

不好意思，您打錯電話了。

This is the Yaxin Hotel,

這里是亞新賓館.

如果是匯流排轉錯內線時，可以回答：

This is Room Reservations. I』ll transfer your call to Restaurant Reservations.

這里是客房預約處，我幫您轉接到餐廳預約櫃台。

3.當負責的工作人員不在時

I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m.

不好意思，林先生現在外出。他應該會在下午5點左右回來。

I am afraid Mr.Hao is on another line. Could you hold the line, please?

不好意思，郝先生正在講電話。請您在線上稍侯好嗎？

I』ll tell him to call you back when he returns.

他回來時，我會請他回電。

May I have your name and phone number, please?

請告訴我您的大名和電話好嗎？

4.當會話結束時

結束電話中的對話時，不可以簡單說「bye-bye」,最好說：

Thank you for calling.

感謝您的來電。

You are welcome, sir.

先生，不客氣。

We look forward to hearing from you.

我們靜候您的佳音。

Please contact me if you have any further questions.

如果您有任何其他問題，請和我聯絡。

三．櫃台服務

B=行李服務員（Bellman）

C=服務員 (Clerk)

H=客房服務員（Housekeeping）

BC=領班（Bell Captain）

G=客人（Guest）

To the Front Desk.

帶客人到櫃台

B: Good evening, Ms. Welcome to Yaxin Hotel.

小姐，晚安。歡迎光臨亞新賓館。

G: Thank you.

謝謝你。

B: How many pieces of luggage do you have?

請問您有多少件行李？

G: Just this three.

只有這3件。

B: Two suitcases and one bag. Is that right?

2個旅行箱和1個手提皮包，這樣對嗎？

G: Yes. That』s all.

對，就這些了。

B: I』ll show you to the Front Desk. This way, please. I』ll put your bags by the post over there.

我來帶您到櫃台，這邊請。我先將您的行李放在柱子旁邊。

G: I see, thanks.

我知道了，謝謝。

B: A bellman will show you to your room when you have finished checking-in.

當您辦好住宿登記時，行李服務員會帶您到房間。

G: OK. Fine.

好極了。

B: Please enjoy your stay.
祝您住宿愉快。

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『叄』 面試前台接待的英語應該如何准備

大家好！我是一名剛畢業的學生，沒有工作經驗，打算應聘酒店的前台接待，但不知道英語面試是什麼樣的？期望有過這種面試經驗的朋友給點建議，在面試的過程中會用英語問些什麼問題？如何來應答呢？謝謝大家！

『肆』 去英語機構面試行政前台，能不能給點意見啊，親們

不了解英語機構前台是否需要英語要求，不過其他的我覺得就是要再面試的時候表現出良好的自信和言談舉止，符合一個前台的基本要求。

『伍』 去英語培訓學校面試前台，考官問如果家長說自己的小孩在這里學不會，要求退費，你該怎麼辦！

就說孩子有個體差異，並且適應環境和老師也需要時間。

『陸』 英語培訓機構（針對4到12歲的小孩）前檯面試該怎麼自我介紹，需要英文介紹嗎會問些什麼

新人的話發傳單 打回訪電話 續費電話 推銷電話 有的還需要收費 既然是英語專業建議你去巨人 學而思 新東方 傑瑞這樣大的機構去面試英語助教 雖然上訴的工作也會做 但是一般都是輔助 而不是像前台那樣專職。

『柒』 英語培訓班前台和奶茶店收銀員，不過英語前台培訓班要求高不一定面試能成功，選哪個

英語培訓班前台

『捌』 想面試前台英語不會怎麼辦，謝謝

要看你去的那家公司平時用英語多不多了，大部份公司用英語機會很小，你可以背一些句子去面試，比如常用的，打招呼的，電話用語還有自我介紹，背幾句去試試吧，不試就一點兒機會都沒有，別介意工資多少，有工作經驗了就好了

『玖』 面試前台英語自我介紹範文

面試是應用最廣泛的人才選拔方法,但同時有很多因素影響面試的效度。那麼你知道面試前台的工作要怎麼用英語進行自我介紹嗎?接下來我帶你了解一下面試前台英語自我介紹範文。

面試前台英語自我介紹範文篇【1】

My name is XXX, female, 23 years old this year, graated from XX College of Chinese Department of Chinese language and literature, honest and trustworthy, quiet and peaceful, usually love to see the book listen to music on the Internet, all of my classmates said that I was the most suitable for reading Chinese people. College contemporary literary preference.

Love to see Pan Jun's works, especially his "gesture and monologue > trilogy; Eileen Chang, Zhang Xiaoxian, writer Anne and baby I prefer, their essays before and after I'd look almost. Because of the professional relationship and personality preferences, in addition to some contemporary famous I also very concerned like Jia Pingwa, Lin Yutang. Ge Fei, Ma Yuan, Wang Meng, Alex, Zhang Jie, etc., has good literary accomplishment. Since the sixth grade primary school, has been adhering to the habit of keeping a diary, occasionally there are fantastic, I will write articles to practice Lianbi, teacher professional I through professional learning and teachers' skills in school training, testing. The practice also saw to the students on the ten Hall of Chinese class, feel the oral expression ability is good. However, I think, my writing ability is verbal ability.

In general, I think I was fully in line with your company's recruitment network requires a good reception of the hotel the writing and expression. I don't have much experience, but I'm young, I'm good at learning, and I'm willing to study hard. I'm fully confident that I'm qualified for the job!

So, here, I look forward to your company can provide me with a platform to show their talents, I will be very grateful, and for your company's development blocks!

面試前台英語自我介紹範文篇【2】

I am a graate from * * *, I created a simple rural life, honest, good character, culture I am not afraid of difficulties and setbacks unyielding fighting spirit. During the three years of college, through a comprehensive, systematic study, I not only understand and grasp the relevant knowledge in this field of secretarial professional, but also have some practical skills and techniques for Office software, conventional network technology can simple application. And participated in the intermediate secretarial qualification training, human resources training. In the learning of professional knowledge, but also ten points to pay attention to the training of their practical ability, the use of 20XX The summer internship to work dependably, * * *, seriously, and unit leaders praise.

Looking for a solid grasp of knowledge and expertise in a certain ability and organizational capacity subordinates, is your desire. Seeking a full play to their professional expertise of the work unit, and can get your attention, is my hope; capable assistant, help you whether the work; suitable work units, there are help me to display my talent. Perhaps we will be a common goal to stand together, that is: will the company history more fun! I am willing to work and sacrifice their own youth and talent. Hope and thanks for your choice!

As a junior graate students, although the lack of work experience, but I will learn, and actively work to do my ty. Sincerely hope that your organization have access or giving interviews about the opportunity to further test my ability.

面試前台英語自我介紹範文篇【3】

Hello!

I was in Hunan Changde people, born in 19XX.20XX years, because the entrance to play mad, I chose the Central South University undergraate course, I studied law at university days, I always pay much attention to improve their overall quality, whether it is from the school or in the ability to deal with things, I have strict requirements myself. Because I don't want to be someone that self taught students how to work hard, so, I have two consecutive law school "outstanding student" title, and obtain the assistant Human Resources Management Certificate in 20XX, this year has passed the examination.

In the school Entrepreneurs Association as a propaganda officer post, actively assist the association organized a variety of activities; the class has many things, I often help the class cadre to rece their work pressure. In my spare time I also participated in the work study activities, freshman various promoters, such as Pepsi Cola and so on.

Sophomore Summer Hotel as a waiter, I also exercise their communication skills and flexibility, so I recognize at first, honesty is the foundation, lively and clever, see things work diligent work is a trick. I love people constantly trying to make me this year with honors this early graation. I was not how good, I just want to prove that I work harder than others, I believe that my efforts will not be wasted.

The past does not represent the future, diligence is the real connotation, I believe that the actual work, I can quickly adapt to the working environment, familiar with the business, and in the actual work of learning, and constantly improve themselves and do their work.

『拾』 酒店前台接待英語面試問題

我在酒店做過前台，一般是最基本的問候，然後是：
1、客人想要哪種房型
2、是內否有預定，通過哪種容渠道預定的
3、房價和房型的介紹
4、早餐問題
5、和外賓接打電話，解答他們的疑問
6、花費多少，如何結賬，現金或者是信用卡
這些都是最基本的哦~~
這是工作中的，如果你英語很厲害，也可以用英語介紹你自己，你的生活，你的經歷等等。